Optimize Operations - Join Our Team as a Scheduling Coordinator!

This role as Scheduling Coordinator serves as a pivotal role ensuring the heartbeat of our operations—our service team—is perfectly synchronized with the needs of our customers. Positioned at the core of our service delivery, this role is essential for orchestrating our technicians through the Miami Valley area, achieving the ultimate goal of timely and efficient service. Your expertise in navigating routing software to design, oversee, and enhance our service schedules will elevate customer satisfaction to new heights.

Your Responsibilities:

As a Scheduling Coordinator, you will:

• Utilize routing software to expertly create, maintain, and modify schedules for our service technicians, ensuring optimal service flow.
• Enhance route planning to ensure maximum efficiency and minimal travel time, contributing to our commitment to prompt service.
• Serve as the pivotal communication link between technicians and customers, adeptly scheduling appointments and managing any changes.
• Engage with customers to confirm service appointments, provide essential information, and respond to inquiries with professionalism.
• Oversee the progress of technicians' work, ensuring adherence to schedules and high service standards.
• Collaborate with management to address and resolve scheduling conflicts, devising strategies to meet evolving service demands.
• Maintain accurate and detailed records of schedules, appointments, and customer interactions, supporting operational clarity and efficiency.
• Support the scheduling function with diligent administrative tasks, including data entry, report generation, and file management.
• Uphold a high level of professionalism and customer service in all interactions, fostering positive relationships with team members and customers.

Your Qualifications:

To excel in this role, you need:

• High school diploma or Associate’s degree
• At least 1 year of service scheduling experience
• Exceptional organizational, time management, and problem-solving skills, with a keen eye for detail.
• Strong communication abilities
• A strong understanding of Miami Valley’s geography and locations
• Exceptional verbal and written communication skills
• A commitment to outstanding customer service, paired with a positive attitude and an eagerness to learn and grow within the role.

Why You Should Join Us:

As our Scheduling Coordinator, you'll play a vital role in the backbone of our service delivery system. We value the skills and dedication our team members bring to the table and offer a supportive environment where you can advance your skills and make a tangible impact. If you're passionate about operational efficiency and excel in a role that demands precision and adaptability, we invite you to apply and contribute to our team's success.

Ready to Begin?

We LOVE what we do! If you’re passionate about providing exceptional service and helping our customers and community, we want to hear from you! Apply today to become a Scheduling Coordinator and start your journey on driving success!

Questions?

Contact our team at (a1pest@pestdoc.com).

A-1 Able Pest Doctors client is an equal opportunity employer, who values diversity and is committed to creating an inclusive environment for all employees.