If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! This role supports Claims Services Support (Admin). This role is a 100% Remote, WFH (work from home) role. Key Responsibilities: Contacting external insurance companies to report claims Supporting adjustors in all business units Manage time-sensitive requests Skills & Experience: Prior claims or Claims Center experience is a plus High-level customer service skills Ability to use multiple systems Operate with a sense of urgency Action oriented Organizational skills Communication skills Internal use only: Compensation Band: C3 Colorado Residents: email taprocess@nationwide.com for salary information Job Description Summary Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you! As a Coordinator, you'll provide technical and administrative support. You will gather and coordinate statistical data, prepare summary reports, maintain support procedures and coordinate administration of department function(s) with other areas. You'll provide clerical support as assigned. Job Description Key Responsibilities: Coordinates and organizes workflow of department projects. Maintains records, checks data, prepares and distributes standard and ad hoc reports from a department specific database. May assist in the preparation of the annual budget; tracks expenses and prepares monthly budget reconciliation reports. Develops and maintains administration procedures, manuals and office files. Maintains and updates office records, rosters, directories and/or manuals. Analyzes meeting notes and minutes and compiles information into reports for distribution. Responds to a wide array of inquiries of moderate complexity. Redirects messages as appropriate. Coordinates department facilities support such as inventory, moves, supplies, repair calls, telephones, etc. May perform other responsibilities as assigned. Reporting Relationships: Reports to Manager/Director/Officer. This is an individual contributor role. Typical Skills and Experiences: Education: High school studies; undergraduate studies in related field preferred. Experience: Typically, up to two years of related administrative experience preferred. Knowledge, Abilities and Skills: Knowledge of office practices and procedures, intermediate mathematics, office filing systems and record keeping procedures. Good communication skills. Organizational skills for project coordination. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Eligible (Non Exempt) Working Conditions: General office environment. Frequent periods of sitting/keying at personal computer. Light lifting for file storage. Possible extended work hours for projects. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.