Overview

For 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry.

Our benefits offering include:

• “Work Today, get paid tomorrow” - withdraw up to 50% of your earned daily wages the next day after you work rather than waiting for pay day!
• Chesterton Student Loan Repayment Program
• BCBS Medical Coverage
• Delta Dental
• 401K savings plan with a Chesterton contribution
• PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
• Vision insurance
• Tuition Reimbursement
• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• Hiring referral bonuses (up to $3,000 for select roles)
• A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

This job can be described as:

Responsible for providing customer service. Solely responsible for review of all customer purchase orders for accuracy, technical information, and overall review. Involved in every facet of our business as it relates to sales, i.e., shipping, order entry, billing, credit marketing, as well as all subdivisions of manufacturing and engineering, information technology, quality and environmental. This position requires extensive communication between distributors, customers, and end-users around the world. Has administrative responsibility for day-to-day work and operations, staff training, scheduling including coordination of vacation and sick-time. Acts as back-up to the Supv. Account Executives. Works with the CST team in identifying productivity enhancements for their areas of responsibility. Possess strong problem solving and trouble shooting skills and function as the "go-to" person for all customer service needs.

Job Model: Hybrid

All fully remote positions will require you to travel on site 2-4 times per month depending upon business needs at your own expense.

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

On-Site positions will require employees to work on-site for each of their scheduled shifts.

A typical day at work would include:

• Assists with coordinating coverage so other team members can work on their training plans.

• Works closely with supervisor and acts on the behalf of the supervisor in his/her absence.

• Gives input on the individual team members performance review.

• Works with other team members in identifying productivity improvements for the group.

• Provides customers/end-users with technical and product data and support. Provides quotes, special pricing, logistical information, resolves credit disputes and warranty claims.

• Reviews all customer purchase orders for overall accuracy.

• Edits orders received for price and nomenclature. Processes and expedites customer orders. Enters/records in the operating system according to customer purchase order requirements.

• Communicates with and responds to customers, end-users, and outside sales groups to coordinate delivery schedules and meet customer requirements via telephone and e-mail.

• Manages, responds to, and investigates, customer complaints. Directs complaints of service/product failures to appropriate department for investigation/ resolution.

• Maintains and compiles statistics/quality measures. May prepare reports.

• Keeps track of all CST metrics/measurements

• Recommends and/or attempt to sell additional merchandise to customers.

• Works with material planning to monitor inventory control and red flag orders that may deplete stock.

• Full use and application of technical and product data, business and customer service principles. Candidate must possess the ability to continuously learn and apply new information.

• Responsible for providing solutions to a variety of problems ranging in complexity. The key is to be able to leverage resources in meeting the demands of both internal and external customers.

• Frequent inter-organizational and outside customer contacts. Involved in multiple facets of the business. Professionalism and effective communication is required.

• Ability to work under pressure and simultaneously manage multiple demands.

• Ability to adapt to changes in territories, customer specific requirements, company policies and procedures.

• This specific role/function is subject to our On-Call Policy and may be required to remain available during off-schedule hours to support the business needs.

• Full use and application of technical and product data, business and customer service principles. Candidate must possess the ability to continuously learn and apply new information.

• Provides leadership, coaching, and/or mentoring to employees.

• Acts on behalf of the supervisor in his/her absence.

Experience you need coming into this job:

• College degree or equivalent in experience

• 5 years related experience preferred. Experience in customer service, manufacturing, and/or business environments desirable.

• Works independently.

• Excellent team skills.

• Ability to learn is critical.

• Must be capable of becoming knowledgeable about product lines from business and technical aspects.

• Must be capable of representing the Company at training schools, social events, and /or dinners with customers.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear and reach with hands and arms. Specific vision abilities required by this job include close vision. Moderate noise (i.e.; computer printers, traffic) exists daily in the work environment.

Disclaimer:

A.W. CHESTERTON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Targeted pay range: $38/hr. - $41/hr. DOEChesterton is committed to paying all its employees in a fair and equitable manner. The pay range associated with this position ($38/hr. - $41/hr. DOE) is Chesterton's good-faith salary estimate for the presently available position. Please note that the final salary offered for any position will be based on many factors, including but not limited to: candidate qualifications such as education and experience, internal equity, geographical location, and budget. Please note, it is not the company's usual practice to hire near or at the top of a pay range for any position that is available. All of A.W. Chesterton Company employment is contingent upon successfully passing a background check and the respective medical surveillance requirements.Chesterton is an equal opportunity employer M/F/V/D#LI-DNI