Store Manager I, Outlet
• Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
• Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which include taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities
• Holds store team members accountable for their individual contributions based on their roles and responsibilities
• Manages the customer experience within the stores
• Acts as the Customer Solutions Champion (CSC)
• Adheres to operational and selling processes (i.e., Shipping, Receiving, Pricing, Acct. 112, Deluxing, and Testing) and ensures performance standards are met
• Manages all Human Resources (HR) transactional processes including staffing and training; assists in action plans to improve performance
• Ensures consistency of operational processes within the store. Accountable for maximizing Protection Agreements, credit and other miscellaneous income opportunities within the store
• Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
• Represents the Outlet Store Organization to all partners within the local market
• Understands and communicates to District and Home Office Staff, ideas or activities that would lead to cost recovery improvements
• Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
• Provides a safe working environment for both Associates and customers
• Partners with Product Service on merchandise repair issues
• Manages merchandise receipts, repair, and the shipping process through the Outlet Redistribution Center (ORC)
• Follows through with ORC team on communication with regard to backroom/store operations and merchandising directives
