We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen.
The Senior Customer Experience Partner is responsible for delivering industry leading customer experience, assisting the setup of operations structure and monitoring the day-to-day operations of the SCM customer experience and execution.
Key Responsibilities :

• Understand the supply chain SCM account's business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
• Builds and maintains long term relationship with customer, and internal operational and customer experience network.
• Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Program Manager, KCM or Customer Experience Manager where applicable.
• Collaborate and lead the Global Service Centre (GSC) staff assigned to the key account.
• Maintain IOPs, SOPs and KPIs in accordance with business changes.
• Analyse gaps between operational service levels and data output and make recommendations to address identified gaps.
• Prepare KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer.
• Assist and coordinate new tactical and operational projects initiated by the client and/or Maersk.
• Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client's requirement, expectation and business model.
• Investigate EDI failure and analyse inputs to determine where/why error occurred. Coordinate with key systems/origin personnel to drive change where needed and improve EDI performance.
• Ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.
• Performs other position related duties as specified by management.

We are looking for :

• Maersk systems
• Excellent written and verbal communication skills
• Customer and people oriented
• MS Office tools, data analytics and reporting
• Team player with proven ability to work under pressure and independently with little supervision
• Visible driving force of Maersk Values and winning behaviours
• A strong execution minded individual with financial technical skills, analytical ability, good judgment and strong operational focus including analytical and troubleshooting skills
• Knowledge of logistics market
• Focus on delivering high quality work
• Excellent conflict resolution and problem-solving skills
• Continuous improvement mindset.

Education & Experience

• Bachelor's Degree, Diploma or equivalent with 2 to 4 years of functional experience in transportation or logistics required
• Air Freight experience is required.
• 3-5 years of SCM or similar industry experience
• Solid SCM / Shipping operations background
• Client or Program Management experience preferred
• Understanding of Continues Improvement preferred

Job Type :
Full Time
Benefits:
Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States.
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.