Summary :

Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

Field Service Representative Benefits :

• Car Allowance
• Cell Phone Allowance
• $500 Referral Bonuses
• Independent and flexible schedule
• Competitive Wages
• Comprehensive Health, Dental and Vision coverage
• Paid Time Off
• Paid Company Holidays
• Retirement Savings Plan
• Employee Stock Purchase Plans
• Dayforce Wallet (Get paid weekly or daily for hours worked)
• Tuition reimbursement available
• Employee Assistance & Team Member Discounts

Responsibilities :

Merchandising and Customer Support

• Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
• Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.

Store Display Resets

• Performs physical work necessary to tear down and / or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
• May provide direction and supervision to temporary or support personnel assigned to assist with the reset.

Conducts Store Surveys

• Completes customer service sheets and surveys as directed
• Takes photos of displays

Follows company policies and procedures to accomplish the following

• Maintain and timely submit required records and receipts
• Follow prescribed time reporting procedures and submits time worked accurately and promptly.

Education :

High school diploma or equivalent, college courses preferred.

Qualifications :

• Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
• Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
• Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
• Able to lift and carry up to 50 pounds occasionally.

BuiltHillmanStrong

FSRA

Last updated : 2024-04-23