Salary: $15.00 - $18.00 Hourly
Location : Spartanburg County, SC
Job Type: FTE - Part-Time
Job Number: 158819
Agency: Spartanburg Community College
Opening Date: 12/01/2023
Closing Date: Continuous
Class Code:: UZ01
Position Number:: 158819
Normal Work Schedule:: Other
Pay Band: Unclassified
Hiring Range - Min.: $15.00
Hiring Range - Max.: $18.00
Opening Date: 12/01/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached, but not substituted for completing work history and education sections of the application.
Normal Work Schedule (Other):: Monday 8:00 AM - 1:30 PMTuesday 8:00 AM - 1:30 PMWednesday 8:00 AM - 1:30 PMThursday 8:00 AM - 1:30 PMFriday 8:00 AM - 1:30 PM
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities

Technical Support:
Offer primary technical support via phone, email, or in-person, addressing hardware, software, network, and system issues promptly.
Diagnose and resolve technical problems concerning computer systems, software applications, printers, and other IT equipment.
Helpdesk Operations:
Manage incoming service requests, prioritize based on urgency, and document solutions provided.
Maintain accurate records of hardware inventory while escalating complex issues to higher-level support teams when needed.
User Assistance and Training:
Provide guidance to users on effective utilization of applications, systems, and technology resources.
Enhance technical proficiency among faculty, staff, and students.
Collaboration and Communication:
Communicate effectively with end-users, understanding their technical needs, and providing timely updates on issue resolution.
Minimum and Additional Requirements

A Highschool Diploma and an interest in technology related service field(s).
Preferred Qualifications

An associate degree in Computer Science, Information Technology, or a related field. Alternatively, relevant work experience in technical support.
Proven experience in technical support, preferably in an educational setting or helpdesk environment.
Strong knowledge of computer systems, software applications, networking, and troubleshooting methodologies.
Familiarity with Windows and MacOS operating systems, Microsoft Office Suite, and various hardware peripherals.
Excellent communication skills, capable of conveying technical information to non-technical users effectively.
Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or relevant certifications are advantageous.
Additional Comments

Spartanburg Technical College provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex, - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.