Overview

Windows Automation Engineer-SME

long-term contract; Raleigh, NC (hybrid)

SUMMARY:

• Tier One Technologies is seeking a SME Windows Automation Engineer to provide automation development support in the form of developing automation capabilities to ensure functionality and usability is aligned with the organization’s priorities, enabling delivery teams to do their work effectively.
• This hybrid position will be located in Raleigh, NC.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• This role will be responsible for design, implementation and maintenance of central IT infrastructure and applications.
• Provide SME level infrastructure management and automation support.
• Maintain smooth operation of multi-user computer systems, including coordination with system engineers, project managers, end users, and customer and IT management.
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Test new releases of products to ensure compatibility and minimize user impact.
• Develop, maintain, document, and automate technical processes and procedures as needed.
• Use automation, system tools, and open-source solutions, in daily work.
• Document current environments, SOPS, future directions, technical designs, change tickets, and other items for internal operations as well as external auditors.
• Will be the escalation point for other team members and knowledgeable of all team technologies.
• Respond to engagements from the tier 2 operations teams to provide production fixes and root cause analysis.
• Available on a pager rotation for 24x7 support.
• Adhere to strict Information Systems security guidelines in all cases.

Qualifications

• Bachelor’s degree and a minimum of 10 years of experience. Additional experience may be substituted for a degree.
• SME-level accountability for a specific technology and backup/secondary responsibility for another technology.
• Experience supporting Microsoft Windows Server technologies.
• Strong PowerShell or Ansible scripting experience, especially with the goal of automation.
• Experience working under a Change Management umbrella, with strong policies and approval chain.
• Ability to demonstrate a strong engineering mindset throughout the project lifecycle.
• Ability to take responsibility and will pro-actively look to identify and improve existing processes and practices within the environment.
• Must be able to multi-task and respond effectively under pressure.
• Ability to communicate well with other members of the development team.
• Prior experience with AWX / Ansible Tower is a plus.
• Previous Python, Perl, Ruby, PowerShell scripting experience is a plus.
• Familiarity with containers to include Kubernetes and/or Docker is a plus.
• Solid understanding of modern operating systems and network technologies sufficient to automate associated processes – Windows / SLES / RHEL is a plus.
• Must be able to obtain a Position of Public Trust Clearance
• Must be a US Citizen or Permanent Resident (Green Card Holder) and not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.