Client Service Representative/ Office Administrator

A Bug's Life Pest Management, Inc.

JOB TITLE: Client Service Representative/ Office Administrator

DEPARTMENT: Admin

SUPERVISOR: Andrew Kruse

With over 30 years of combined experience in the pest control industry, A Bug’s Life Pest

Management Inc., founded in 2012, is Southwest

Florida’s best choice in pest management services. We are a family owned and operated

company that solves residential and commercial

pest control problems. When you choose A Bug’s Life Pest Management Inc., you won’t get

treated like a number. We strive to treat

everyone equally, we always employ the Golden Rule, and we customize our services to fit

every customer’s individual needs. Remember it's

your home, not theirs.

GENERAL JOB DESCRIPTION

We are seeking a highly motivated and customer-focused individual to join our team as a

Client Service Representative/Admin Professional for our pest management company. In

this role, you will be responsible for providing exceptional customer service to our clients

while also assisting with administrative tasks. You will serve as the primary point of contact

for our clients, addressing their inquiries, scheduling appointments, and ensuring

satisfaction with our services. Additionally, you will support our team with various

administrative tasks to ensure smooth operations.

MAJOR DUTIES AND RESPONSIBILITES

• Answering Customer Calls

• Scheduling Inspections & Service

• Routing Technicians

• Order Entry Of New Customers

• Processing Payments

• Reporting

• Responding To Customer Emails/Inquiries

• Admin duties: General administrative tasks, including data entry, filing and document

management.

-Generate and prepare reports, invoices, and other documents as required.

-Coordinate with the field technicians to ensure accurate and up-to -date service records.

-Manage and update client database and ensure data integrity.

MINOR DUTIES AND RESPONSIBILITIES

Administrative Support when needed

Account management:

-Build and maintain strong relationships with customers, ensuring their needs are met and

expectations are exceeded.

-Address any customer concerns or issues.

-Identify opportunities for upselling and cross-selling additional services to existing

customers.

QUALIFICATIONS FOR THE JOB

Education:

High school diploma or GED equivalent

Certification in customer service or office administration is preferred.

College or Trade School preferred

Experience:

Customer Service - 2 years required

Office Administration- 1 year required

CRM software knowledge

Proficiency with MS Office

Excellent communication and organization skills

Ability to work independently

Ability to multi-task

Problem-solving abilities

Other:

Experience with making collection calls

Valid Driver's License, insured with reliable transportation

Dispatcher experience- 1 year preferred

KEY COMPETENCIES

Strong Communication Skills

Proficient Computer Skills

Problem Solving Skills

Skilled Dispatcher

Must Be Dependable

Critical Thinking Skills

PHYSICAL REQUIREMENTS

Must be able sit or stand for 2-3 hours at a time. Hearing and communication skills are a

must to handle answering the phone and be able to speak with clients appropriately. Be able

to lift up to 10 lbs handling files and client documents.

Job Type: Full-time

Pay: From $725.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Administrative office: 1 year (Required)

Language:

• English Fluently (Required)
• Spanish and English (Preferred)

Ability to Commute:

• Fort Myers, FL 33907 (Required)

Work Location: In person