A & B Auto Repair r is seeking a CSR to help the Front Office CSR to join our customer experience team. We are looking for individuals with a friendly and outgoing personality who genuinely enjoy helping people. Must be Bilingual, be familiar with CCC estimating system and Insurance Companies, a positive attitude and a commitment to providing excellent customer service. Must be AVAILABLE to work Monday-Friday from 8am-6pm

Responsibilities:

• Greet and Assist Guests:
• Provide a welcoming and positive experience for customers, whether in person, over the phone, or online.
• Customer Updates:
• Keep customers informed about the status of their vehicles during the repair process.
• Create Repair Orders:
• Utilize management systems to generate and manage repair orders efficiently.
• Schedule Customers:
• Manage appointment schedules for customers.
• Answer Phone Calls:
• Address customer inquiries and provide assistance over the phone.
• Utilize Management System:
• Familiarity with and effective use of our management system for seamless workflow.
• Handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: In person