The Skip Representative will use applicable tools and resources to identify the location of client collateral and work collaboratively with repossession vendors to secure the client’s collateral in accordance client Service Level Agreements (SLAs.) The Skip Representative is responsible for skip tracing accounts within the scope of applicable laws and regulations in a manner that denotes professionalism and integrity.

Essential Functions 

• Use all internet databases and phone tools to locate customers and/or collateral
• Build successful relationships with contractors and clients to service accounts
• Communicate verbally and systematically with clients and/or contractors to complete assigned tasks
• Provide updates regarding account status and service levels; recommend changes if needed
• Obtain new leads on customers / collateral locations
• Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)
• Ensure all information/leads provided are being acknowledged and reacted to
• Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded
• Conduct initial review of information provided by clients to ensure accuracy
• Skip Tracing of customers and/or other parties to Identify the best known address to locate the client’s collateral or customer
• Determine if the client’s customer has filed Bankruptcy, Active Duty Military, current owner/registrant of the vehicle
• Initiate contact with client’s customers, references, relatives and associates
• Schedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood

Competencies

• Excellent written and oral communication skills
• Proficient with computers and telephone
• Ability to display professionalism and ethical conduct through the work day
• Time and performance management

Education and Experience

• High school diploma or GED diploma or equivalent required 
• Minimum 1 year in either auto-finance, collections, banking, insurance or call center experience required

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States