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Summary/Objective
The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships.
Essential Functions
Competencies
Education and Experience
Benefits
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
Full Time
$36k-44k (estimate)
02/05/2024
05/07/2024