JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$364.htmld Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: Deliver exceptional guest service while meeting guest Slot Ticket Redemption, chip redemption, check cashing and Player Services. Primary Duties and Responsibilities: Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Consistently interacts with guests, encouraging membership in Players Club and Momentum Card programs, rewarding patrons for play, and effectively handling questions/problems. Processing new Player’s Choice membership applications and creating cards in the Streamline database. Distributes monies to guests via Slot Ticket redemption, chip redemption, and check cashing. Processes monetary transactions for other departments. Ensures that all transactions are completed in an efficient and accurate manner. Responsible for securing the integrity of assigned assets. Maintains the accountability of company funds in accordance with Internal Controls and Gaming Commission Rules and Regulations. When working as the Chip Banker, he/she is responsible for the accountability of the chips in the Casino. The Chip Bank will receive and process chip transfers to and from other banks and windows. This bank will also receive Table Credits and issue Table fills to the pits. Maintains confidentiality of sensitive information. Performs other duties as assigned. Minimum Qualifications: High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Basic computer input skills. Previous money handling experience. Ability to stand for extended periods of time. Outstanding organizational skills required as well as strong written and verbal skills. Must be able to work various shifts and flexible hours. Ability to push, pull, or lift 30 to 40 lbs. Must be capable of interacting with the public in a highly professional and positive manner. Must be willing to work in a smoking environment. Must be willing to adhere to company health and safety measures. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, developed by the Cowlitz Tribe and Salishan-Mohegan, a partnership that includes Mohegan Sun, one of the world’s foremost gaming and entertainment developers and operators, is the Pacific Northwest’s premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 18 different restaurants, bars, and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances. In the Spring of 2023, ilani will open the doors to a 14-story luxury hotel, featuring nearly 300 rooms, a top floor restaurant and indoor-outdoor pool experience.