Summary:

7-Eleven is seeking a Network Engineer who is comfortable working in a challenging and diverse environment to assist with the installation, configuration and management of our network infrastructure. You will also provide direct support to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others. A CCNP or higher certification is preferred.

Responsibilities:

• Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network

  • Provide Tier 2 and Tier 3 technical support for 7-Eleven’s network infrastructure

  • Resolve incidents directly with end users and record detailed actions in ticketing tool

  • Collaborate with 3rd party vendors to ensure the network stays operational

  • Escalate issues to next level of support if unable to resolve in a timely manner

• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available

• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study

• Install and implement network hardware components and cables in data centers and corporate offices

• Perform approved network changes according to procedures with minimal business disruption

• Understand and perform network maintenance and system upgrades, including service packs and patches

• Develop and maintain accurate network support documentation in a knowledge repository

• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

• Other duties as assigned

Requirements:

• Strong diagnostic and problem-solving skills

  • Active listening and analysis to identify issues or problems

  • Research and creativity to identify a solution to the issue or problem

  • Ability to communicate resolutions in a simple, easy to understand manner

• Communication skills

  • Verbal and written – via phone, email, chat, etc.

    • Must be able to clearly communicate instructions and current tasks

    • Must be able to describe technical items to non-technical users

• Multi-tasking skills

  • Ability to help a team member or customer real-time while performing other tasks

• Passionate about customer support

• Attention to detail – good organizational and time management skills

• Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation

Education and Experience:

• University degree in Information Technology or related field preferred

• 5 years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred

• 2 years working specifically in network design, planning, connectivity, migration, and support

• Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)

• Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)