5M Promotions is looking to immediately bring on a new Entry Level Customer Service Representative. We are seeking talented individuals to be a part of our Entry Level Customer Service Representative team to keep up with our overwhelming customer base. We will train and develop our Entry Level Customer Service Representatives starting from the ground up. We believe that to have a successful team, they must understand all aspects of the business. The Entry Level Customer Service Representative will not only have the opportunity to work with local customers directly, but they will also be able to network with others in the organization, learn how to manage a small team, and be a part of our business expansion.  

The Entry Level Customer Service Representative will be the first point of contact for our customers helping to educate them on products and services offered by our clients. The Entry Level Customer Service Representative will be working closely with pre-qualified residential consumers to enhance the reputation of our clientele in the local community and put them in the best position to be successful. We are looking for our Entry Level Customer Service Representative to be part of a team that is strong, determined, and ambitious to take on new challenges and opportunities as they are presented. Our company is continuously expanding and we want YOU to be a part of it! 

Entry Level Customer Service Representative Responsibilities:

• Professionally educate new and existing customers on services inquired for by providing them with detailed information.
• Offer excellent customer service and communication by following up with customers about how new products and installations have gone. 
• Customize the customer's pricing package based on their desires.
• Provide timely responses to customers and effective solutions to problems in customer retention and brand establishment.
• Attend weekly training sessions to enhance product and service knowledge. 
• Work closely with Senior Customer Representatives to continue developing new skills that will assist in developing a strong team. 

Entry Level Customer Service Representative Qualifications:

• Has a strong desire to learn in the fields of Customer Service, Client Relations, and Sales.
• Great communication skills to be able to excel in written and verbal communication with customers
• Self-motivated and determined to meet and exceed performance goals 
• Amiable and outgoing personality that demonstrates professionalism
• Able to adapt to new situations and be solution-oriented

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