Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.

S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.

As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.

We are actively hiring for a Casualty Specialist, Generalist! Join us and support CSAA IG in achieving our goals.

Your Role :

As a Casualty Specialist, Generalist, you will be assigned as the owning adjuster when injury exposure is identified. You will handle unrepresented first and third-party cases appropriate for prompt resolution with independent settlement limit of up to $12,500, claims in multiple states including licensed states and statutory states, and low complexity Homeowner liability property damage claims.

When necessary, you may also own claims of low complexity when supporting catastrophes and handle first party non-liability-based injury claim (Medical Payment and PIP).

Your work :

• Responsible for handling, managing, investigating, negotiating, settling and / or resolving injury claims with exposure valued less than $35,000.
• Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented claimants.
• Manage an inventory of claims within specified state compliance guidelines.
• Arrange property damage repair, rental and towing.
• May handle 1st party Medical payment and Personal Injury Protection (PIP).
• Manage communications in writing, by telephone and by electronic means (e.g., e-mail).
• May assist in catastrophe related activities including handling simple homeowner losses.
• Paid training consists of a 10-week virtual training that is a combination of classroom and on-the-job training.

Required Experience, Education and Skills

• 1-2 years claims liability experience
• High school Diploma / GED or equivalent experience required.
• Ability to train and perform the job in a remote setting while meeting our work from home requirements.
• Outstanding interpersonal and computer navigation skills.
• Ability to type 35 words per minute.

What would make us excited about you?

• Prior injury experience strongly preferred.
• Call center experience a plus!
• Bilingual Spanish a plus!
• 4 year degree preferred.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters : helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet.

Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!