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Description
POSITION DESCRIPTION
POSITION TITLE: Lead MSR
DEPARTTMENT: Operations
CLASSIFICATION: Non-Exempt
APPROVED BY: CEO
WAGE GRADE: 6
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Branch Manager
POSITIONS SUPERVISED:
POSITION PURPOSE
Responsible for supporting existing policies, procedures, and systems involving cashiering operations and member service functions. Answers staff questions, resolves more complex problems, and oversees balancing. Supports smooth flow of MSR area and adequate transaction coverage and knowledgeable promotion of a full range of services to members and prospective members. Ensures members are promptly and professionally served.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for ensuring and performing efficient, effective, and professional MSR operations.
Effectively oversee area personnel, ensuring optimal performance.
Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
Requirements
EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: A thorough knowledge of MSR operations and procedures.
EXPERIENCE REQUIRED: Minimum of two to three years of experience as an MSR at a full-service financial institution.
SKILLS/ABILITIES: Excellent communication and leadership skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sitting and standing. Exerts up to 50 lbs. of force occasionally.
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percentages.
LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Full Time
Lending & Credit
$39k-49k (estimate)
05/05/2024
05/10/2024
4frontcu.com
PETOSKEY, MI
100 - 200
2015
SONJA MARTIN
$10M - $50M
Lending & Credit
4Front Credit Union is a member-owned financial cooperative serving members across the state of Michigan. Your financial well-being is at the heart of 4Front pledge to you, and while plenty of financial institutions make promises, we follow through by ensuring our members enjoy some of the lowest rates on loans and the highest rates on deposits they can find. We pair these great rates with minimal service fees, rewarding our members for doing right by their fellow members.
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