Emergency Shelter Case Manager

360 Youth Services, a non-profit agency transforming the lives of youth for 50 years, is seeking a Case
Manager to support youth experiencing homelessness at our Emergency Shelter Program.
The candidate is energetic, engaging and interested in fostering a welcoming, trauma-informed space
for youth, ages 18-24, who are experiencing homelessness. The Case Manager will collaborate with the
housing team, community partners and will provide onsite support at the hotel shelter program,
meeting with residents daily to weekly to complete day to day case management, supporting youth to
develop goals towards accessing public benefits, education, employment, life skills and other domains to
prepare for permanent housing options including transitional, rapid rehousing, or other stable housing
opportunities.

This position is Part Time (20 hours/week) position, with a majority evening and occasional weekends.

Reports to: Program Manager, Emergency Shelter Program

Duties and Responsibilities:

1. Using a trauma informed approach that emphasizes understanding about how oppressive and
unjust systems impact our young people, the Case Manager builds positive and supportive
relationships with residents temporarily living in the emergency shelter.
2. Develops individual program case plans for all residents on caseload.
3. Maintains communication with housing team members, through written notes, oral
communications and weekly meetings.
4. Provides weekly intensive case management services, focusing on education enrollment,
connections to vocational training programs, health and wellness appointments, recreational and
other needs of housing residents.
5. Coordinates services with community resources and develop resources to meet individual needs and
evaluate residents progress.
6. Serves as client’s advocate when enrolling in eligible public benefits and health care.
7. Supports residents to build a budget and learn personal finance.
8. Completes all required documentation including case notes, case plans, intake and discharge
summaries, contracts and releases.
9. Assists residents in finding permanent affordable housing prior to discharge.
10. Participate in all discharge planning, aftercare follow-up, and advocacy.
11. Shares on call 24/7 duties with Program Managers and Case Managers across the housing
department for any major emergencies/crisis. It is the expectation that the on call staff member be
reachable via cell phone during on call weeks and respond on site within one hour, if necessary.
12. Other duties as assigned by Program Manager.

Job Qualifications:

1. Bachelor’s Degree in Social Work, Psychology, or related field and one year of experience working
with young adults. Experience working with homeless population preferred.
2. Excellent written and verbal communication skills
3. Ability to work well independently and on a team
4. Ability to work with people of diverse backgrounds
5. Availability, dependability and willingness to be flexible
6. Demonstrated ability to solve problems and think strategically
7. Excellent computer skills including proficiency in experience with HMIS System, Microsoft office
suite
8. HMIS/ Homeless population experience as a skill set under desired
9. Detail oriented and commitment to accuracy

Characteristics:

1. Competencies: Must be strength based, detail-oriented, demonstrate strong problem solving skills,
center your work in harm reduction.
2. Technical: Must have either experience or strong education in providing trauma informed care,
affirming care for LGBTQ young people, and commitment to affirming care with BIPOC populations.
3. Social Skills: Must be a positive, engaging, open to feedback, collaborative team player with the
ability to work independently and take initiative.
4. Leadership: Must demonstrate professionalism, flexibility, and good judgment.
5. Mission-Driven: Reinforces 360’s mission and vision with the organization and the community.
6. Collaboration: Engages in team work with both the housing team and counseling team; is able to
work with the team to develop creative ways to support our residents’ mental health and wellbeing.
7. Personal Growth: Models adaptability and an awareness of the impact of change. Demonstrates a
hunger to maintain and learn skills. 360 strives to operate from a trauma-informed, anti-oppressive
and intersectional lens. Our expectation is that staff will embody these principles and continue to
grow and develop in these areas.

Organizational Values

Our values unite us as an organization. They are the anchors that steer our behavior, interactions with
each other, and provide a guide for decision-making.

• Compassionate: We wholeheartedly care for and listen to others
• Empowering: We nurture potential, build on strengths, and inspire hope for a brighter future
• Inclusive: We accept others completely as they are
• Affirming: We encourage and celebrate personal identity
• Respectful: We hear people where they are and are willing to work on judgments we may have

towards others while treating people with the highest regard

• Authentic: We are truthful and transparent in what we say and do

About 360 Youth Services: 360 is a powerful organization joined together by a shared commitment to
change lives and inspire hope. By strengthening emotional skills, reducing youth access to and use of
alcohol and other drugs, and ending the experience of homelessness, 360 works passionately in our
pursuit to help children, teens and young adults experience their full potential.

360 Youth Services is an equal opportunity employer. Applicants of color and those who identify as
LGBTQ are highly encouraged to apply. Decisions and criteria governing the employment relationship
with all employees are made in a nondiscriminatory manner, without regard to race, color, creed,
religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity or
expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal,
state or local statues.

For more information about 360 Youth Services visit our website at: www.360youthservices.org