Your Role as Intake Coordinator- Hybrid Opportunity 

As an Intake Coordinator with 360 Behavioral Health, you report to the Supervisor of Care Navigation & Intake as part of the company’s Partnerships & Growth team. Your focus is to ensure the company delivers an exceptional customer experience to all parents, caregivers, health plan representatives, local office partners and others as you onboard new clients initiating services through the organization – from warm handoff to you from the Care Navigation team through your handoff to the local office.

Key responsibilities include:

• Live the Company’s business theory of Customer Focus, Total Participation, Continuous Improvement, Leadership, and Mutual Learning.
• Coordinate onboarding activities including completing all intake documentation, eligibility and benefits verification, preauthorization for initial assessment services, and handoff to local clinic for new clients meeting admission requirements and who are interested in initiating services with the company,
• Maintain status of all intake activities by recording details in the client’s record in Lumary, confirming and uploading all documentation as required, and recording details into the Intake Tracking and other documents as required.
• Manage daily workload to ensure new clients progress through the intake process per established processes and protocols including timely follow up of all assigned new clients.
• Contribute as an active and enthusiastic member the Intake team, and continually monitor, evaluate, and make recommendations for enhancements to the intake and customer service process.
• Participate in / contribute to the attainment of KPIs established for the department.
• Ensure compliance with HIPAA and other relevant regulatory requirements.
• Assist with other projects or initiatives that support improvements in the customer experience.

What we are looking for:

• High School graduate or equivalent.
• Bilingual in Spanish preferred not required.
• Proven success in current and prior roles and responsibilities.
• Ability to work independently within established procedures.
• Exceptional customer service attitude and acumen with a drive toward providing an exceptional customer experience with every interaction.
• Superb oral and written communication skills.
• Proactive, self-motivated, curious, driven.
• Computer savvy with thorough knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience | familiarity with Lumary/Salesforce is a plus.
• Excellent organizational and time management skills.
• Critical attention to detail, deadlines and reporting.
• Ability to function effectively in an office-based environment and collaborate effectively with others across all levels and functional areas of the organization.
• Ability to track, monitor, review, quality control and manage data and information used to manage the intake process.

What we offer

• Competitive compensation (we value transparency) $22.00-$24.00/hour 
• Monday- Friday between the hours of 7:00am-3:30pm
• Full-time and Part-time opportunity available 
• Hybrid. Must be in office on Thursday's
• Great and fun company culture
• Expansive Health, Vision, and Dental plans for our full-time partners
• Medical / Dental / Vision Benefits
• 401(K) retirement savings program
• Paid Holidays & PTO & Sick Leave
• Employer Sponsored Life Insurance

360 Behavioral Health is an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system, we are committed to providing reasonable accommodations. Please contact us at 855-360-4437 for assistance. 

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to benefits360hr@360bhmail.com to let us know the nature of your request. For more EEO information about applicant rights click here.

Americans With Disabilities Act  

360 Behavioral Health, does not discriminate on the basis of disability in its services, programs, or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health, will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs, services, and activities. For example, people with service animals are welcomed in 360 Behavioral Health offices, even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication, or a modification of policies or procedures contact [ADA Coordinator name and contact information] as soon as possible, preferably 30 days before the activity or event. For inquiries, please contact us at benefits360hr@360bhmail.com