Looking for a career where you can make a difference in someone else's life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You'll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You'll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal "hospitality with a higher purpose." We know you'll make an impactful difference. Because the difference is you. Come join us!

As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day.

Additional responsibilities include:

• Answering and redirecting incoming calls with the utmost in professionalism and positivity
• Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents
• Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries
• Responding to all resident, guest and team member inquiries in a polite and timely fashion
• Ensuring all emergencies are handled promptly and appropriately
• Keeping the front desk sign in/ sign out logs accurate and up to date
• Performing basic computer data entry as needed

The ideal candidate will have the following skills/qualifications:

• Clear and confident speaking voice, both in person and over the phone
• Cheerful, upbeat, positive and professional demeanor
• Must be alert and attentive to details, situation and emergencies
• Strong but patient and pleasant communication skills
• Familiarity with MS Office (Excel, Word and Outlook) preferred
• Able to communicate fluently in English, both orally and in written communications
• Must always be respectful and polite to residents, guests and fellow team members
• Must be able to work a flexible schedule

The Door Attendant will serve as the first point of contact to Resident, guests and prospective Residents and will provide customer service and assistance where needed.

DUTIES AND RESPONSIBILITIES:

• Provide efficient, friendly and courteous customer service while greeting Resident’s and their guests
• Answer questions and providing directions/ assistance in a professional manner when requested
• Assist Resident with bags, luggage and other items when necessary; opening doors for Resident’s and guests
• Make customer service, care and satisfaction the priority in every interaction
• Maintain excellent Resident relations using Resident/ guest’s names when possible
• Assist in other areas of the lobby/ reception area as requested
• Maintain friendly interactions with Resident, Management and co-workers at all time
• Alerting management of any Resident or safety concerns as necessary
• Assist Residents with vehicle parking
• Deliver resident packages

QUALIFICATIONS:

• Prior experience as a Door Attendant, Concierge, Greeter in a residential property, hotel or similar high end establishment where guest relations and first impressions are emphasized
• An extremely professional yet friendly, outgoing demeanor when interacting with Residents, Guests, Management and co-workers
• Proven ability to provide exceptional service while paying close attention to detail
• Well-mannered and impeccably groomed at all times
• Possess excellent interpersonal, verbal and written communication skills
• Ability to endure exposure to outside weather conditions, such as heat, cold, wind, etc. while waiting for or Residents and guests
• Able to stand for long periods of time and be able to lift 50-60lbs
• Must submit to a Motor Vehicle background check and have a clean driving record for locations that require Resident Valet Services

WORKING CONDITIONS:

• Standing 90%
• Walking 90%
• Sitting 10%
• Talking 90%
• Bending 40%
• Kneeling 40%
• Lifting 40%

The Door Attendant may be required to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl. Must be able to regularly stand, walk, run, use hands to finger, handle, feel, reach with hands and arms and talk or hear. Must be able to regularly lift up to 50 pounds frequently and up to 75 pounds occasionally.