POSITION TITLE: Maitre D’ – Peck & Plume Restaurant

POSTION TYPE: Full- and Part-time (AM and PM Shifts)

REPORTS TO: Food & Beverage Management

POSITION SUMMARY:

As Maitre D’ for Peck & Plume at The Mayton Hotel, you will be part of creating the Peck & Plume experience. Maître D’s are responsible for the initial warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times, and saying goodbye to all guests. Oversees dining room and acts as a goodwill ambassador to guests.

You must be able to work under pressure on a busy evening and be capable of maintaining control of the waitlist, be calm and collected, and always have a positive attitude toward waiting guests and busy team members.

DUTIES AND RESPONSIBILITIES:

• Welcoming / greeting customers
• Handle guest concerns by listening; informing a manager; and helping to resolve issues
• Welcome guests warmly by smiling and making eye contact as they enter the restaurant
• Recognize regular guests, building relationships and repeat business
• Receive and coordinate guest reservations on the phone, in person, and through our online reservation platform
• Manage wait list and seating procedures
• Setting up the dining room and arranging/laying tables
• Assist with bussing and resetting tables
• Communicate with servers and managers regarding availability of tables, seating of large parties, and special requests
• Ensuring and Coordinating immaculate dining room service
• Working with the F&B team on menu and wine list updates
• Comprehensive menu knowledge with ability to communicate details
• Knowledge of the restaurant industry
• Event creation skills
• Elegant and refined appearance and manner
• Professional and proficient customer service
• Leadership and guest resolution making skills
• Organizational and planning skills
• Ability to work well under pressure
• Knowledge of one or more foreign languages a plus

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

QUALIFICATIONS:

• Restaurant Experience: 1 year (Preferred)
• Remaining calm in a hectic, fast-paced
• Demonstrating a high level of organization, attention-to-detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.
• Must be eligible to work in the United States.
• Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.

EDUCATION:

• High School diploma or equivalent, general education degree or international equivalent preferred.

LANGUAGE SKILLS:

• Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards