103 I.S. Analyst Senior Associate – Hybrid - (JP10102) Jobs in Tampa, FL
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I.S. Analyst Senior Associate – Hybrid - (JP10102)
$47k-58k (estimate)
Full Time | Business Services
5 Months Ago
3 Key Consulting is Hiring an I.S. Analyst Senior Associate – Hybrid - (JP10102) Near Tampa, FL
Job Title: I.S. Analyst Senior Associate – Hybrid - (JP10102)Location: Tampa, FL.33607 (Hybrid)Employment Type: ContractBusiness Unit: Digital Workforce SolutionsDuration: 3 months (with likely extensions)Notes: HybridPosting Date: 04/07/20223 Key Consulting is hiring an I.S. Analyst Senior Associate for a consulting engagement with our direct client, a leading global biopharmaceutical company.Job Description:As a member of the IT team candidate will be responsible for
Phone screening followed by in-person interview.We invite qualified candidates to send your resume to resumes@3keyconsulting.com. If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.
- Supporting the Deskside Services team in US / USTO and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
- Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining client
- Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
- Support US Deskside Service Staff on new upcoming M&A activities.
- Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
- Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
- Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.
- Ability to work in a fast-paced, highly technical environment.
- Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
- Experience delivering end user & desktop support services within regional or global companies required
- Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
- Working knowledge of ITIL methodologies and systems
- Experience successfully leading or delivery projects that impact an entire organization.
- No end user, deskside or technical support services background
- Lack of strong interpersonal communication skills
Phone screening followed by in-person interview.We invite qualified candidates to send your resume to resumes@3keyconsulting.com. If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$47k-58k (estimate)
POST DATE
12/13/2023
EXPIRATION DATE
06/15/2024
WEBSITE
3keyconsulting.com
HEADQUARTERS
WEST HILLS, CA
SIZE
100 - 200
FOUNDED
2009
TYPE
Private
REVENUE
$50M - $200M
INDUSTRY
Business Services
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