Inspire health. Serve with compassion. Be the difference. Job Summary This position is cross-trained for all operator positions; Switchboard, Physician Answering Service and Patient Information. The Visitor Services Associate will work in any operator area and will move from job to job as needed. Process calls efficiently as the "next call" could be a life-threatening situation which must be handled the same as a "911" dispatcher would respond. As the first impression for many in the community for Prisma Health is to answer all calls with a friendly and professional greeting. Accountabilities Receives calls for physicians when their offices lines are forwarded to the answering services. - 5% Provides information to callers. – 5% Takes messages when appropriate and follows established protocols. - 5% Assist the Supervisor with updating data base and Startel directory as needed with changes. – 5% Is proficient in resolving equipment problems (Startel, Hospital Beeper System, MobilCom beeper system, etc). – 5% Knowledgeable in forwarding of physician lines and can instruct any office in this process, and knows how to obtain assistance when an office experiences difficulty in forwarding. – 5% Possesses the knowledge to respond to requests from physician offices for prints of caols, statistic and other information. – 5% Provide wake-up calls to physician. – 5% LISTEN to callers and screens calls/transfers calls to the appropriate destination and provides department and telephone extension number to caller for future use. – 5% Reads all e-mails, memorandums, newspaper, etc relative to Prisma Health in order to be knowledgeable of Prisma Heath activities and changes for sharing with callers. – 5% Answer Code Stat line and initiates the code stat procedure for calling emergency response personnel to needed area. Completes documentation on activities. Test system as required. Participates in regular drills as needed by Risk Management. – 5% Is capable of accessing back-up system from BellSouth, Startel, Help Desk, etc. Knowledgeable of all hospital codes and the proper way to respond to each one (disaster, bomb threats, electrical failure, etc.) – 5% Establishes relationship with heavy users of services; internal and external. – 5% Provides patient location information to callers. Make every effort to provide the most current information. Screens calls appropriately to assure correctly directed transfers. Uses confidentiality in all situations as hospital information is confidential. Contacts Administrative Coordinator or Pastoral Care Department when a death code appears on a name someone is inquiring about. – 5% Knows every waiting room telephone extension in order to transfer calls as needed and information on when the reception areas are staffed, etc. Regularly visit the waiting areas in order to know their location for giving out directions and other information. Must be aware of each areas visiting hours. Is familiar with terms that will help locate a patient or their family as many callers don't know the proper term to ask for. Example would be inpatient/outpatient surgery, clinic, etc. Participates in all quality improvement efforts by making suggestions for improving service, assist gathering data and with surveys and other evaluation tools. – 30% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements High School Diploma or Equivalent Knowledge, Skills or Abilities Basic computer skills including word processing and data entry Knowledge of office equipment (fax/copier) Skill testing may be required based on departmental needs. Testing may include typing, math, spelling, punctuation, grammar, and/or specific Microsoft Office software - Preferred Work Shift Day (United States of America) Location 15 Medical Park Rd Richland Facility 3530 Psychiatry Administration Department 35301000 Psychiatry Administration-Practice Operations Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health. Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. Our 32,000 team members are dedicated to supporting the health and well-being of you and your family. Our promise is to: Inspire health. Serve with compassion. Be the difference.