Overview

WHY TEAM24:

24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities. Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.

While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday! As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together! With many local and national prestigious awards, it is an exciting time to join #Team24!

YOU ARE:

A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles. We are hiring for a Program Manager on our team in our Concord office. Reporting to the Regional Director, this position will focus on program management that directly impacts the services received by consumers.

RESPONSIBILITIES:

• Set attainable short- and long-term goals for the team that support the organizational strategy and drive quality customer service
• Manage, coach, develop, and motivate a newly formed Operations team including a Talent Acquisition Coordinator
• Provide ongoing training & support to the team regarding intakes, quality assurance, direct services, and problem resolutions
• Develop and foster relationships with current and potential referral sources while identifying new lines of service with the Regional Director and Community Partnerships team
• Monitor and analyze key performance indicators (KPIs) and develop relevant goals/action plans
• Collaborate with Community Partnerships department on sales/outreach initiatives

• Oversee day to day business operations of the office including staffing, compliance, billing and payroll

• Handle sensitive and confidential matters with employees, clients, consumers, and caregivers in an efficient and timely manner
• Stay abreast of trends and regulations to ensure effectiveness and compliance with all Regional Center Requirements
• Promote a positive and safe work culture while exuding the company’s core values

QUALIFICATIONS:

• At least 2 years of people management experience
• Management experience in nonprofit, healthcare, or human/social services field (preferred)
• 3 years of exceptional customer service experience
• Strong leadership skills with a positive “can do“ attitude
• Excellent verbal and written communication skills 
• Must be detail oriented and highly organized
• Adaptable to changing work volumes while meeting all deadlines
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
• Available outside of normal business hours for emergencies or staff support
• Comfortable with travel to Regional Centers and other local events

BENEFITS & PERKS:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.