Job Title: Desktop Support (Provisioning/Deployment)

Location with zip code: Concord, NH 03301

Duration: 6 Months

Interview: In Person Only

Pay Rate: $28-$30/hr on w2

Job Description:

• Client currently has a very large inventory of replacement devices that need to be deployed.
• The team doing deployments is not able to keep up with the rate of deployment, so they are seeking a desktop support technician who can help unpack, stage, configure and deploy replacement devices from inventory.
• They also have to order over 700 more devices, so this additional resource will ensure they can catch up with the backlog and be in a position to receive newly ordered devices in the coming months.

Roles & Responsibilities:

• Performs preliminary troubleshooting and technical assistance for hardware and associated software.
• Resolves customer issues where applicable and within position skill set.
• Escalates customer issue appropriately.
• Maintains professional and friendly demeanor in all interactions with customer base and internal/external teams.
• Unpacking, staging desktop and laptop hardware to prepare for deployment to agency.
• Imaging and installation of software onto devices.

Preferred Skills:

• Experience provisioning equipment with Microsoft technology (SCCM).

Required Experience:

• Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals.
• Experience troubleshooting & providing technical assistance for basic desktop laptop/hardware/software issues.
• Experience unpacking, staging desktop and laptop hardware to prepare for deployment.
• Experience resolving customer/end user issues.
• Experience maintaining professional and friendly demeanor in ALL interactions with customer base and internal/external teams.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.