Job Summary: Responsibilities We're seeking a Lead Receptionist to join our team. As our Lead Receptionist you will: Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude Greet and welcome new fitness center members, assist with membership enrollment and front desk operations Coordinate with Manager to ensure accurate payroll Assist and provide information for financial tracking reports Assist and maintain accurate tracking of locker service program and inventory items Assist with accurate fitness center membership reports and complete monthly membership audits Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner. Assist with keeping the reception, retail, and lobby areas well stocked and clean Create reception team schedule within budget, approve time off requests Hire, train and develop reception team Review information in software for accuracy Assemble information for Manager for daily/weekly/monthly reports Transmit monthly billing Organize and code invoices and receipts for Manager Oversee inventory and sales for retail Develop excellent communication system for reception team The Ideal Candidate would have: Minimum of a High School diploma obtained Demonstrated use of excel and computer software systems Basic mathematical knowledge Strong organizational skills and customer-service oriented approach Previous retail management experience Knowledge of Google applications and Microsoft Office applications Highly developed written and verbal communication skills Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $17.00/hour to $22.00/hour. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements). Who We Are: An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe. Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement