Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time remote Director of Operations The Director of Operations will ensure all functions within Retail Sales Operations drive toward common goals, as outlined in strategic and operating plans. This role will maintain compliance throughout Payroll and Invoice auditing and overseeing accurate processing, Quality Assurance, and other areas of Retail Operations regarding policy, procedures, and training. What's in it for you? Competitive annual salary, paid weekly Next day pay on-demand with DailyPay Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays $30 Mobile Reimbursement Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Job Description: Responsible for developing and maintaining infrastructure for new and existing accounts Lead administrator for SalesForce.com (SFDC) with the assistance of the Salesforce architect Oversee programs and action plans and regularly evaluate the department’s progress to meet company and departmental productivity goals Establish, manage, review and identify areas of improvement for Payroll auditing and processing, Invoice preparation and approval, ad hoc reporting(as needed) and ensuring Salesforce input accuracy. Assist in establishing and maintaining departmental time lines and priorities Develop, maintain and communicate knowledge, awareness and understanding of company policies and procedures, goals, objectives and strategies within Retail Operations Responsible for creating, maintaining and communicating weekly project list to stakeholders Develop and maintain an effective department through proper selection, training, development and assignment of personnel Reviews monthly performance reports and assure proper and timely resolution of personnel issues, complaints and conflicts Create and maintain a culture of accountability and ensure adequate training Ensure business conducted within the organization is of the highest ethical and professional standards Handle all escalated operational field issues and provide resolution and feedback to field leadership regarding best practices, challenges and opportunities Participate in development and preparation of annual budget for Retail Operations; and adjust programs and strategies to meet financial objectives Perform all others duties as assigned Performance Measurements: Team representative for all client calls, contacts, issues, and escalations SFDC lead administrator Establish, manage, review and identify areas of improvement and track performance to department KPI’s. Assist in establishing and maintaining departmental time lines and priorities Responsible for all processes, communication, data integrity, and reporting related to the retail division Responsible for creating, maintaining and communicating the weekly project list to the field VPs, EVPs and internal team members and stakeholders Create and maintain a culture of accountability Ensure business conducted within the organization is of the highest ethical and professional standards Handle all escalated operational field issues and provide resolution and feedback to field leadership regarding best practices, challenges and opportunities Qualifications: Bachelor Degree preferred; Retail Operations experience a plus Expert level Excel experience which includes but is not limited to the following functions SUMIFS, COUNTIFS, Pivot Tables, Macros and workbook creation A deep understanding of Salesforce and ability to customize the platform to meet business needs which includes user management such as, Profiles, Roles, Account creation and management. System Configuration: Fields and Layouts Ability to create custom Salesforce reports for the Sales Ops group and Field teams 7-10 years of relevant experience Must have highly developed written and verbal communication skills, including the ability to provide concise regular business summaries and deliver presentations to all levels Ability to develop high level of credibility and positive professional working relationships with team members, peers and upper management Ability to motivate staff and effectively resolve performance issues Ability to maintain the highest level of confidentiality Ability to show judgment and initiative to make decisions and problem solve Regular and prompt attendance is an essential function of the job Available to work night or weekend hours if necessary when implementing new processes to support the field. What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you. 2020 COMPANIES’ COMMITMENT We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.