Great benefits and remuneration – Base & bonus & car allowance Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. Our work will take you in different directions. We’re looking for a Field Service Coordinator to join our Service team in Perth W.A. In this position, you will work in collaboration with the Field Services Manager (FSM) to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. What will you be doing? Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team) Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture Responsible for investigating near misses, incidents and accidents and reporting those Accountable for service mindset and responsible for regularly visiting the customers together with Field Technicians Accountable for technician timesheet validation prior to sending to payroll Accountable for authorizing replacement and managing technicians' tools, uniforms, PPE, vans, phone and tablets What are we looking for? Strong Mechanical/Electrical technical understanding Experience from a Facilities Management background desired Excellent Safety knowledge and experienced in completing Safety audits Basic understanding of P&L to order equipment against purchase orders Intermediate IT skills Full drivers’ licence Proven success in coordinating multiple tasks across multiple teams Strong commitment to safety in the workplace Ability to interact with customers and ensure positive impact There’s so much more to KONE than you may realise. Enjoy career progression opportunities within a global organisation Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work Grow with comprehensive learning and development programs covering a wide range of professional skills A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “Field and Service staff”, and maybe even become one yourself! Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender. We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers