Job Description – Office Manager

Job Summary

Store Manager organizes and coordinates office and warehouse operations and procedures, in order to ensure organizational effectiveness, efficiency and safety. Responsible for the overall performance of the store. Helps customers identify and purchase products they desire, maintain customer relationship by responding to inquiries and cultivating honest business relationship in accordance with the spirit of the company; documents actions. Reports to General Manager.

Essential Functions
- Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival;

- Responsible for efficient, cost effective and profitable operation of assigned department/store.

- Maintains the stability and reputation of the store by complying with legal requirements.

- Responsible for maintaining an accurate inventory and keeping a true record of it. (Logging broken materials and doing the weekly and monthly inventory accurately.)

- Ensures all company’s equipment is well maintained and personnel is well trained for an appropriate use of it.

- Ensure compliance with company policies and procedures to maintain a safe, productive environment for associates and customers.

- Required to learn company policies, procedures and safety rules.

- Responsible for auditing and filing all department paperwork (customers’ invoices, packing list, delivery slips, hydraulic division).

- Tracking of rentals on your day-to-day rentals and your weekly rental inventory assuring you know where all your machinery is.

- Responsible for managing personnel in assigned department including hiring, training, evaluating, disciplining, terminating.

- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

- Completes store operational requirements by scheduling and assigning employees; following up on work results.

- Protects employees and customers by providing a safe and clean store environment.

- Helps perform reference checks of applicants and completing new hire paperwork as necessary.

- Deals with all issues that arise from staff (complaints, grievances, etc.).

- Oversees housekeeping duties or assist with it when necessary

- Suggests to General Management new pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

- Maintains outstanding store condition and good visual merchandising standards

- Provides prompt, friendly customer service and ensure high levels of customers’ satisfaction through personable service.

- Improves quality service by recommending improved processes; identifying new product and services.

- Secures merchandise by implementing security systems and measures.

- Resolves promotional allowance, rebate, special prices and pricing discrepancies by consulting with General management

- Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.

- Supports sales, and marketing managers by tracking, investigating, and reporting sales information.

- Deals with all issues that arise from customers (complaints, grievances, etc.).

- Forwards deliveries orders by entering request; arranging shipment with transportation manager; notifying customers.

- Works in conjunction with Hydraulic Department by entering data, notifying customer of estimates; and sending customer’s equipment to repair shop, as well as being responsible for returning said equipment to customers.

- Be a shining example of high performance, responsibility, accountability and honesty.

- Availability to travel to visit new customers or attend industry conferences.

- Two Saturdays a month required. (First 8 Saturdays from hire date required)

Skills Required:

• 1 year Quickbooks Experience
• Customer Focus
• Client Relationships
• Vendor Relationships
• Market Knowledge
• Results Driven
• Strategic Planning and Organizational Skills
• Management Proficiency
• Good communication and interpersonal skills
• Product knowledge
• Data entry skills
• Constant analysis of Cost and Sales information
• Knowledge of the Organization’s procedures
• Multi-tasking
• Attitude of service
• Sense of urgency
• Constant personal growth
• Enjoy working with people and embraces Team player mentality

Working Conditions:

Most work will be indoors with limited exposure to outside elements. The job requires constant interaction with internal staff and the public. Knowledge of computer systems to gather and analyze essential information for the future of the business is important. Must be able to quickly understand and resolve problems.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Quickbooks: 2 years (Required)
• Office Manager: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person