1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support our growth and to provide winning seller support. Our UK-based Seller Success Specialist is tasked with sellers on our marketplace with a variety of questions and concerns in an efficient and timely manner. As 1stDibs' newest Seller Support Specialist, you will provide a seamless seller experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

What you'll do

• Provide excellent customer and technical support in a fast-paced environment via phone & email
• Help onboard new sellers and resolve issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather Seller information and respond to inquiries
• Support Sales and Partner Managers with all aspects of their seller relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Partner Management, Sales, Logistics, Finance, etc.)

What you'll bring

• 1 years of experience in fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Showcase the ability to influence and educate our Seller community
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
• Always thinking about the department/company goals and always willing to step up and help out
• Have a "company first" focus on decision making whilst ensuring that Seller satisfaction is paramount.
• Experience with SalesForce and/or other CRM systems
• Luxury goods experience a strong plus