Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. Working Arrangement Hybrid Job Description Accountable for planning, directing and completing audits of all types (key risk audits, key risk reviews, defined procedures, project risk reviews, Sarbanes-Oxley controls testing and other special projects) and the delivery of high quality, professional, cost-effective, value-added and risk-based audit services for retail wealth-related business functions in the US and Europe. The Managermay have direct responsibility for one or more projects at the same time and may perform hands-on audit work to complete the project. Additionally, the Manager has a strong influence on the development of staff and senior auditors. Responsibilities Build effective relationships with the business, specifically for the US and Europe Retail Wealth and US Retirement. Plan and lead audit projects and report to the director and AVP on progress. Manage projects within time resource budgets and target dates, reporting any timing problems or budget variances to Director and AVP. Understand the risks being managed by business unit; develop audit scope and audit programs to evaluate the controls in place to mitigate these risks. Lead audit staff assisting on projects including reviewing completed files to ensure quality of work completed, and adherence to department and IIA standards. Prepare clear, concise and well-organized audit reports, including executive summary and rating of adequacy of risk management, and issue reports within departmental service standards. Present findings and recommendations to business unit management; resolve contentious issues and reach agreement on appropriate solutions. Follow-up on and track open audit issues until resolved. Provide on the job training and feedback to staff assisting on assignments and contribute to their development and performance appraisals. Use technology including data analytic techniques to improve the effectiveness and efficiency of the audit process. Coordinate work required to complete annual SOX and MAR testing in collaboration with Management, SOX/MAR PMO and CCOEs, and the External Auditors. How will you create impact? The Audit Manager will report to the Director, Audit Services. The role provides value by working within a team to improve the management of risks and controls from an objective viewpoint. The function provides added value service and finds opportunities to strengthen controls, and contributes to the achievement of Manulife's business objectives. What we are looking for Knowledge and understanding of Internal Audit professional standards, control frameworks, risk management practices, and regulatory requirements. Minimum of 5 – 7 years of progressive work experience. Experience in Internal/External Auditing or equivalent business experience is beneficial. University degree. A relevant professional designation (CA, CPA, CIA, CISA, CISSP, etc.) is beneficial. Good working knowledge of risks within the financial services industry and regulations. Experience in using data analytics to improve audit coverage and efficiency of audit processes. Thorough understanding of business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations. Strong interpersonal skills and ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others. Ability to balance multiple priorities and projects and meet deadlines. Ability to work independently and direct the work and development of others. Commitment to quality and results oriented. Innovative thinking and commitment to continuous improvement to enhance quality of audit work and efficiencies in audit processes. Experience in working in an agile environment (e.g. agile auditing, agile projects) is beneficial. Good understanding of technology and its impact on business risks. What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all partners and has a positive social and environmental impact. #LI-JH Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency Company: John Hancock Life Insurance Company (U.S.A.) This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined. We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers. Recent Awards include: Forbes 2020 World’s Best Employers Greater Toronto's Top Employers 2020 Canada’s Top Employers for Young People 2020 Canada’s Best Diversity Employers 2020 For Manulife/John Hancock’s most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts’ in the top right corner of the page to sign up.