Company Description:
16 on Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.
Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experience. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category.
As the IT Manager, you will play a crucial role in overseeing and enhancing our organization's IT systems and processes. You will be responsible for managing day-to-day IT operations, implementing new technologies, and ensuring the security and efficiency of our network. The ideal candidate will bring a wealth of technical expertise, leadership skills, and a proactive approach to problem-solving.
Additional responsibilities include but are not limited to:
IT Infrastructure Management:

• Oversee the day-to-day operations of the IT department, ensuring the reliability and security of systems and processes
• Manage and maintain networking infrastructure, troubleshoot issues, and implement improvements
• Facilitate seamless integration and functionality of POS Systems (Toast) and scheduling systems (7Shifts) within the organization's IT infrastructure
• Manage logins and passwords company-wide

Hardware and Software Management:

• Maintain and upgrade hardware, including servers, workstations, and other IT equipment
• Oversee software installations, updates, and licensing compliance
• Oversee websites of all locations in tandem with locations and outside vendors

Security and Compliance:

• Implement and enforce security policies and procedures to protect the organization's data and systems
• Stay updated on industry best practices and ensure compliance with relevant regulations

Vendor Management and Collaboration:

• Collaborate with internal teams to assess technology needs and requirements
• Engage and coordinate with third-party IT vendor to procure services and products
• Evaluate vendor performance and negotiate contracts for cost-effective solutions
• Ensure seamless integration and functionality of external IT solutions within the organization's infrastructure
• Manage and schedule on-site help when necessary

Strategic Planning:

• Develop and implement IT strategies aligned with organizational goals
• Assess emerging technologies and recommend solutions to enhance efficiency and productivity

User Support:

• Oversee user support services, ensuring timely resolution of technical issues
• Establish and maintain IT support documentation and knowledge base
• Onsite support on location, as necessary

About You:

• 5 of experience in IT operations and effective collaboration with cross-functional teams
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Experience with and understanding of the music venue, hospitality, and live events industries is a plus
• Strong knowledge of networking, hardware, software, and security protocols
• Excellent problem-solving and communication skills
• Familiarity with industry best practices and emerging technologies
• Proficiency in managing Google Suite Business Accounts
• Knowledge of POS Systems