Department: 05501 AMG Aurora Highland Ave - Radiology: CT Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This position will be rotating in CT/MR and Mammography. Hours are Mon-Fri....rotating hours 7-4, 730-430 & 8-5. CPR is required. Major Responsibilities: Appointment Scheduling/Desk operations/Telephone Communication Appointment scheduling: Accurately and appropriately schedules appointments for patients in Radiant system according to order. Collects required information from patients when scheduling and/or canceling appointments. Instructs patients on necessary preparations when booking appointments. Schedules interpreter for patient appointments in IDX when needed. Cancels and reschedules patients as needed. Desk Operations: Responsible for start and end of day duties, and assures control sheets are available for appointment. Acknowledges/greets patient even if on the phone. Checks patient in and verify 2 patient ID. Arrives patient print control sheets and places paperwork in correct location. Gives patient appropriate paperwork to fill out. Advises technologists/BHC when a change is made. Upon arrival notifies patients of anticipated wait time. Maintains awareness of patients in waiting area and updates them on wait time in a timely manner. Requests order changes as needed, following department guidelines. Takes phone calls for add on exams and verifies with technologist if exam can be done. Assists with film release. Handles department requests for exams/folders when necessary. Desk Operations (Mammography reports): Reads and verifies accuracy of mammography and breast ultrasound reports. Verify accuracy of patient result letters. Corrects or has radiologist correct any inaccuracies in mammography or breast ultrasound report or patient result letter. Commits mammography and ultrasound reports to EPIC in a timely manner. Enters orders for additional imaging based on radiologist recommendations. Verifies that all patients with a recommendation of Bi-Rad 0 has an order entered. Telephone communication: Answers the telephone promptly within 3 rings. Utilizes outlined departmental and clinic scripting/key words. Restates information to ensure clarity and accuracy. Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent. Communicates effectively with internal and external customers. Receives/prints orders and calls patients to schedule PET Scans. Reviews the diet instructions for PET patients at the time of scheduling. Print documentation needed for Medicare patients and faxes to Shared Medical Services, along with FDG order for the upcoming appointment day. Assisting technologist/patient Exam preparation: Ensures that all jackets are available for next day appointments. Calls for previous outside reports and films for next day appointments. Verifies correctness of order. Assists technologists with lifting and escorting patients as needed. Mammography Tech Aide: Takes patient to changing room and gives instructions. Pulls prior reports and arranges by date. Prints out physician’s notes and biopsy results for diagnostic patients. Informs patients if technologists are running behind schedule. CT/MRI Aide: Flips CT and MRI exam rooms in a timely manner. Escorts patient to dressing room. Verifies that MRI patients have had pre-screening x-ray complete. Obtains lab values day before appointment to verify that patients are pre-medicated if needed. Calls for outside previous reports and films. Performs testing for GFR and enters the results in patients EMR. Alerts radiologist for call report and contact providers’ office. PACS/EMR and other software CT MRI Aide: Pick up “call reports” and preliminary reports and faxes to respected locations. Enters outside films/images on CD for comparison into PACS. Completes PET request process website. Mammography Tech Aide: Confirms and corrects facility location and patient ID from outside prior studies. Notifies the PACS administrator or assistant of any issues that they are not able to resolve. QC’s/digitizes images in PACS. Enters prior dates and notes into PenRad. Starts amendment in PenRad for priors for radiologist. Completes critical result process in Epic. Arrives, cancels and reschedules patients in Radiant. Demonstrates the ability to log into PACS. Retrieves/pushes in PACS. Able to navigate through patients chart and add notes. QC’s/uploads images from outside facilities. Scans documents and reports. Know how to use the iPad interpreter. Ordering and Stocking Orders supplies and inventory. Stocks rooms and maintains AOS standards. Verifies that supplies arrived, checks and updates monthly expiration log. Updates logs as required Removes soiled laundry and restocks the dressing rooms. Professional Development Contributes to the performance goals of the Radiology Department. Contributes when necessary in areas not assigned. Participates in mandatory education and in-service programs. Attends department meetings on a regular basis. Participates in orientation of associates. Assists others as needed. Participates in Quality Improvement. Consistently manages time and demonstrates resource management skills effectively to complete daily activities. CPR Provides direction and instruction to new staff in need of assistance Completes direction and instruction to new staff in need of assistance Completes required classes through ALEX Attends and participates in meeting Other Duties Mam Tech Aide: Removes jackets from tech room. Stocks supplies in radiologist office. Calls patients with results, reminder calls and assist others as needed. CT/MRI Tech Aide: Locks and secures all cabinets, contrast, IV, drug box, etc. Assist tech with lifting patients and escorting as needed. Take patients to and from changing room. Assists others as needed. Education/Experience Required: High school graduate. One year experience with direct customer contact and service. Experience in radiology department preferred Knowledge, Skills & Abilities Required: Excellent interpersonal and communication skills Functional PC skills Demonstrate potential to learn medical terminology Become CPR certified within 90 days of employment. Physical Requirements and Working Conditions: Must maintain patient confidentiality Flexible in a changing environment Ability to lift and/or move patients Ability to work under stressful conditions Able to make independent professional decisions Requires excellent communication skills Must be self-motivated. Requires prolonged standing and or sitting. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care