We are seeking a Financial Services Representative for our Middleburg Branch!
We are a credit union, not a bank. We are a cooperative and owned by our members (our name for customers) and we think it’s pretty cool. We empower our team to deliver innovative solutions through one-to-one service by focusing on the unique value of every member. Our mission is growing together, prospering together.
We like to think outside the box at 121 Financial, we work hard, grow, have fun, and never do things “just because that’s the way it’s always been done.”
We’re looking for individuals who enjoy working as part of a team, are passionate about providing excellent service, and who want to contribute something meaningful to their work and their community.
When you join 1-2-1 you will experience a people helping people culture, focused on making a difference in the lives of our members, community and employees! We are always looking for ambitious and enthusiastic employees with the drive to improve the well-being of others. If you fit the bill and want to be a part of the 1-2-1 difference keep checking on our current job openings and apply!
121 Financial is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
1-2-1 Employee Benefits
As Jacksonville’s hometown credit union, we are dedicated to delivering competitive benefits that enhance our employee’s quality of life. Beyond healthcare, dental, and life insurance, we make it worth your while. 1-2-1 team members received a generous company contribution to their 401k, holiday pay, generous paid time off, tuition reimbursement benefits and employee discounts on products and services. We provide competitive pay that will be determined based on experience and internal equity factors. In addition, this position will be eligible for incentive pay.
Role
The primary function of this position is to assist the Credit Union in achieving its mission: building relationships with members, team members, and the community by providing personal solutions to inspire financial well-being. To achieve this goal, this position must deliver outstanding service to both internal and external members as defined by our Service Promises. A key component of this service is to identify needs and offer solutions at every opportunity using the 1-2-1 Relationship Building Process. Additionally, this position assists members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems and assists with various consumer loan applications and services.
Major Duties and Responsibilities
- Learn about our members needs by asking questions and proposing solutions using the 121 Relationship Building Process. Delivers high quality service to both internal and external members, as defined by our Service Promises. Assists members with opening and closing accounts, answers questions about accounts, products and services.
- Educate our members on ways we can help them afford life. Review and understand credit reports with an ability to have quality lending conversations with members. Identifies member needs and suggests credit union solutions. Provide meaningful, careful, focused and ethical lending solutions.
- Assists members with opening sub accounts, ATM or debit cards, certificates of deposit, safe deposit boxes (if branch appropriate) and any other additional products and services that the credit union offers.
- Ensure the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services.
- Process transactions like deposits, withdrawals, transfers, payments and perform advance transactions like IRA’s CDs, wire transfers and calmly handle disputes.
- Maintain routine member account information on a computer system. Provide troubleshooting assistance with any problems with an account, product or service. Resolves problems that are within the authority to resolve and escalates situations that are beyond authority to a supervisor, along with their recommendations.
- Grow with us by immersing in financial industry trends, products, services and technological advances. Share your knowledge on effective practices, competitive intelligence, and business opportunities.
- Must comply with The S.A.F.E. Act and register with the Nationwide Mortgage Licensing System and Registry (registry) and maintain a current registration as a Mortgage Loan Originator (“MLO”). Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established company policies and procedures, including but not limited to: Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy. Required to attend or participate in necessary compliance training.
- You may perform other duties as assigned in assisting the branch with daily business such as: taking contact center calls, balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Duties, responsibilities, and activities may change at any time.
- You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week.
Knowledge & Skills
Experience
- Six months to two years of similar or related experience, including time spent in sales and/or customer service position, asking questions, offering recommendations and making referrals preferably with a financial institution.
- One to two years prior experience in cash handling in a retail setting is preferred.
- Must be able to handle many tasks in a fast-paced environment.
Education/Certifications/Licenses
- A two-year degree is preferred, however, a high school degree or GED is required.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Other Skills
- Knowledge of account and loan regulations and credit union policies & procedures. Excellent communication, customer service and sales skills. Intermediate PC skills on the core credit union system, plus Outlook, Word and Excel.
- Proven ability to learn a vast amount of information quickly and independently.
- Exhibits patience and the ability to diffuse situations when handling irate members.
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 30 lbs. and coin bags up to 30 lbs. on occasion. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.