Title: Front Desk Receptionist-Clerk FSLA Status: Non-Exempt
Reports To: Records and Compliance Manager
At 12&12 Addiction Recovery Center, our singular focus is to help individuals battle the diseases of addiction and co-occurring substance abuse/mental health disorders. For more than 35 years, our team of doctors, nurses, counselors, care managers and staff have helped thousands of people fight to get their lives back. Our full continuum of care allows Oklahomans the help they need, when and where they need it.
Responsibilities:
1. Receives and routes visitors
2. Exercises diplomacy and tact in placing and receiving calls
3. Receives, sorts and notifies staff and units of mail and delivers messages as appropriate
4. Performs clerical duties
5. Gives routine information regarding the facility
6. Assures that reception and surrounding area is maintained in a neat and orderly
appearance at all times
7. Emails potential admit information to scheduler
8. Receive co-pays for Detox, Treatment and Inner Solution clients
9. Receive rent payments for Transitional Living clients
10. Sell stamps on Tuesdays
11. Receive and log all packages for clients
12. Conducts appointment confirmation verification calls for scheduled Admits
13. Conduct background checks for visitors
14. Input referrals into NX for new clients
15. Copies insurance card and photo ID cards for insurance clients and scan into their chart
16. Performs other duties as assigned.
Education and Experience:
High school degree required.
Six (6) months of experience in work involving frequent contact with the public or an equivalent combination of education and experience. Experience in use of the telephone, fax machine and copy machine.
Knowledge and Skills:
Knowledge of clerical methods and procedures concerning public contact, of telephone procedures, of spelling, punctuation, and grammar, and of standard business letter forms.
Skill in dealing with general public in various, and sometimes difficult, situations while maintaining courtesy and diplomacy; in operating the telephone, and in placing visitors at ease. Understanding of alcohol/drug dependence and co-occurring disorders.
Access to Confidential Information:
This position will frequently come in contact with client and personnel information.
Physical Requirements:
Light lifting, up to 20 pounds.
NOTE: This position is classified as “Safety Sensitive”. Safety Sensitive positions include tasks or duties that could affect the health and safety of the employee performing tasks or others. This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the needs of the organization
12&12 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
