Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $28.34 - $34.73 Hourly Department: District Attorney Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): May 09, 2024 The Opportunity: The Multnomah County District Attorney’s Office is currently seeking applications for the position of Support Enforcement Agent to join our team of dedicated professionals. The Multnomah County District Attorney's Office is considered one of the nation’s leaders in innovative specialty court programs. We strive for a fair, open and just system that promotes public safety through effective prosecution. The Multnomah County District Attorney’s Office is committed to the open and balanced administration of justice – one that honors and respects diversity in all of its forms. MCDA is committed to full implementation of Victims Rights as embodied in Oregon law. The Multnomah County District Attorney’s Office Support Enforcement Division helps more than 8,000 families provide the financial and emotional support their children need. Our Support Enforcement Division collects about $85,000 per day in medical and child support for the youngest and most vulnerable Oregonians and is one of the most cost efficient agencies in the State of Oregon. Your role as a Support Enforcement Agent is to provide technical assistance in establishing and enforcing child support orders and paternity through administrative and judicial processes in accordance with federal and state statutes. The services you will provide will improve the wellbeing of children, reduce reliance on public assistance and encourage family self-sufficiency. These positions are typically Monday through Friday from 8:00 am to 4:30 pm. If interested, there are opportunities for hybrid schedules! This position will be located at the East County Courthouse 18480 SE Stark St, Portland, Or. 97233 The essential functions of this position include, but are not limited to the following: Responding to phone calls and letters from custodial, non-custodial parents, attorneys, Department of Justice, other intrastate and interstate child support agencies and other public and private agencies requesting information. Responsible for reviewing assigned cases from new applications to determine and initiate appropriate administrative or judicial legal action including establishing or modifying a support order, establishing paternity, review cases with existing orders for non-custodial parents, and compliance with terms of the order. Determine and initiate the appropriate administrative and judicial legal enforcement action; Contact non-custodial parents who have failed to make payments to negotiate payment or initiate appropriate legal action. Assist parents in overcoming barriers that prevent them from meeting obligations, negotiate payment agreements, monitor cases for compliance. Most Support Enforcement Agent positions are full-time, however this list may be used to fill full-time, part-time, temporary, limited duration and on-call openings. If you are interested in joining our team of dynamic individuals, we encourage you to apply. TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications / *Transferable Skills: Equivalent to completion of the 12th grade supplemented by course work or training in collections, legal assistant, or a related field; AND Two years of increasingly responsible legal or collections experience or case management experience. Experience working with a high level of confidential information. Strong attention to detail, with the ability to organize, prioritize and manage multiple tasks to meet deadlines. Must be able to work together as a team under pressure with time sensitivity. Must be flexible and able to assist on other caseloads on short notice. Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. Preferred Special Qualifications/Transferable Skills: Two or more years of experience in a child support enforcement office or a District Attorney's Office. Bilingual skill in Spanish Is preferred (will require a language proficiency exam) Experience in Family Law and working knowledge of the court system. Experience in case management. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Other: Candidates must successfully pass a thorough criminal background check and post-offer urine drug screen. During the interview process, you will be asked to sign a disclosure statement about the arrests and convictions of immediate family members and close relations pursuant to our policy regarding Outside Associations. Immediate family is defined to include parents, spouse, spouse equivalent, brother, sister, children, grandparents, or any individual where the relationship is close or intimate, or a roommate. An answer of "Yes" to any Outside Associates will not automatically disqualify an applicant. SCREENING AND EVALUATION The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of application materials for minimum qualifications Written exam Oral exam Consideration of top candidates Background and reference checks Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. 1. An online application demonstrating you meeting minimum qualifications 2. Resume: Please include all related experience (paid or unpaid). Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above.) Resume should include the following for each employer: name of employer, location, dates of employment, your title, and a brief summary of your responsibilities. 3. Cover letter addressing: Why you are interested in the position, AND How you meet the required minimum qualifications for this position (Detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above.) Please be thorough, as these materials will be scored and determine your eligibility for an interview. Additional Information Type of Position: This hourly union-represented position is eligible for overtime. Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include : Health insurance (medical, dental, vision, Rx through Moda Health or Kaiser Permanente). Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages). Generous paid leave Life insurance, short-term and long-term disability insurance Optional deferred compensation and flexible spending accounts Access to a free annual Tri-met bus pass Access to wellness resources Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Collette Carr Email: collette.carr@mcda.us Phone: 1 (971) 6108219 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6250 - Support Enforcement Agent Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans The Selection Process Jobs Home Interns