Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $26.76 - $32.77 Hourly Department: Department of County Human Services (DCHS) Job Type: Limited Duration Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): May 01, 2024 The Opportunity: Overview This recruitment will be used to create an eligibility list that may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department. Imagine what you can accomplish at Multnomah County Department of County Human Services with your extraordinary customer service and innovative talents. There are currently seven (7) limited duration positions with various shifts and schedules available. As a Community Information Specialist, you will be a key liaison of a committed community to help bridge seniors, caregivers, veterans and/or persons with disabilities to appropriate resources and services. You will play an integral role in providing specialized information and guidance to our community in a call center environment. Main responsibilities include: Assess needs Identify resources Triage with other service providers Screen and enroll people for specific programs Follow up and advocacy for vulnerable clients The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions at any of our locations To Qualify Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values Education/Training: Associate's degree or equivalent practical experience Experience: Three (3) years of direct experience working with a diverse group of people in need of services Must pass a criminal background check AIRS Certification or ability to become certified within one year of hire Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. Respect and appreciation for ethnic and cultural diversity Experience in providing exceptional and responsive customer services to program-related requests and inquiries from community groups and the general public Ability to communicate clearly and concisely, both orally and in writing Thrive in a dynamic, fast changing team environment Ability to interpret/apply federal, state, and local laws, regulations, and policies related to program scope and operations Ability to understand and follow complex written and oral instructions, rules, and procedures and to disseminate the information and appropriately refer clients to community resources Experience in using multiple computer applications - ONE system, Get Care, Oregon Access, UCR and Velma *Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening and Evaluation The Application Packet: Attachments will not be reviewed unless specifically requested. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -- Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following: A completed online application and/or resume. Covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title, and a summary of your responsibilities. Attach a cover letter: the quality of your response may determine if you are moved on to the next review. Your cover letter must include the following: Do you currently have AIRS certification? If yes, please share if you have CIRS, CIRS-A, CIRS A/D, and/or CRS. If you don’t have the certification, do you have the ability to become AIRS certified within one year of hire? Why you are interested in this opportunity and how your work experience and transferable skills meet the requirements described in the “Overview” and “To Qualify” sections above. Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments. Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire. Do not click the “Submit” button before you upload your documents. After You Apply: Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes. Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes. Check both your email and Workday account for updates regarding this recruitment. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications An evaluation of application materials to identify the most qualified candidates Consideration of top candidates through phone screen and/or interview Background and reference checks Additional Information: Type of Position: These AFSCME Local 88 union-represented limited duration positions are eligible for overtime and are expected to last until June 30, 2025. Schedule and location: Various FTE, shift, and schedule options available. All positions offer a routine teleworking schedule, however the incumbent must reside in Oregon or Washington. The onsite work location for this position is at the Multnomah Building: 209 SW 4th Ave., Portland, OR 97204 (West County Branch). Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Elizabeth McGunnigle Email: elizabeth.mcgunnigle@multco.us Phone: 1 (971) 9303179 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6013 - Community Information Specialist Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans The Selection Process Jobs Home Interns