To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. As the Global Seller Experience (GSX) Business Process Expert, you will play a key role in driving process and technology innovation. Collaborating with business partners, sales leaders, and executives, you will align sales processes with business goals. Your responsibilities include data-driven decision-making, process analysis, operational excellence, and team collaboration. You will work closely with Sales requirements, lead cross-functional projects, and ensure continuous improvement of Account and Territory Management. If you have a consistent record in global project execution, sales process optimization, and team leadership, we invite you to join our dynamic team. Roles and Responsibilities: Strategic Alignment: * Serve as a key authority and trusted adviser to business partners in the areas of Account Management, Territory Management, and Sales Productivity Tools. * Align sales processes with the broader business goals, ensuring they tie back to the objectives of the entire organization. * Partner with Change and Content Management, including Global Enablement, to ensure storytelling for Sellers aligns with overall process and tool expectations. * Align the Jobs to Be Done (JTBD), Global Standards, Sales Methodology, and Sales Productivity Tools to the Account & Territory Domain for ongoing evolution and maintenance within Confluence content repository (SOPs & Process Maps). Process Analysis and Optimization: * Analyze process gaps across regions and market segments, advocating for Sales requirements in enterprise-wide projects. * Build and govern documentation of all sales process Best Practices (Standards, Process Maps, etc) * Define the North Star Vision for Future State Transformation and align team members on the vision. * Aid in driving global alignment across requests, strategies, and corporate initiatives. * Conduct industry standard methodology research to drive planning and execution on key projects. Data-Driven Decision Making: * Build data-driven decision-making frameworks, aligning metrics with key ownership areas (Account & Territory Management). * Drive Quarterly Business Reviews (QBRs) with key stakeholders against the roadmap and delivery. Project Leadership and Collaboration: * Handoff and partner with both Business and Technology teams (including TMP) to develop project requirements, solutions, and design reviews. * Provide Project Health and Status updates against projects, serving as the decision-maker for new project requests based on business understanding. * Advocate for Sales requirements and present Sales Point of View across enterprise-wide projects, spanning current state and future state vision. * Prioritize and communicate new requests against the roadmap. Team Leadership: * Lead a team of Subject Matter Authorities to implement key results of the roadmap across GSX Priorities and Company Priorities. Required Skills/Experience: * Leadership Skills: Tried ability to lead and mentor a group of individuals, providing guidance and encouraging a collaborative and successful work environment. * Strategic Vision: Apply industry knowledge to drive strategic vision, aligning the team with overarching business objectives. * Team member Management: Demonstrate strong partner leadership skills, effectively leading multiple business partners across teams simultaneously. * Communication and Influence: Proficient in communication with the ability to influence multiple layers of organizations, ensuring detailed collaboration and understanding. * Results Orientation: Exhibit a strong results orientation with a strong record of outstanding execution and meticulous attention to detail in business process design and optimization. * Sales Processes Expertise: In-depth experience with Sales processes and systems, specifically Territory & Account Management, to efficiently drive operational excellence. * Data-Driven Decision Making: Ability to make informed decisions based on data, using data-driven decision-making processes to guide critical initiatives. * Project Management: Consistent record of successfully driving technology projects at scale globally, with certification in Salesforce.com considered a significant advantage. * Content Creation: Proficient in crafting comprehensive content related to the Account & Territory Domain, facilitating effective communication and understanding. * Team Leadership: Strong ability to lead a team of Subject Matter Authorities, ensuring the successful execution of key results aligned with GSX Priorities and Company Priorities. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.