Summary The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquires, as well as operating the overhead paging system and pagers and recording in call logs. Education High school diploma or equivalent (GED). Certification, Registration & Licensure None required. Experience A minimum of three months related experience in a health care environment and/or training in high volume call center operations. Responsibilities Initiates pages and emergency codes. Handles all incoming calls and inquiries on the switchboard and answering service. Calls are processed within departmental guidelines. Utilizes Call Center software, hardware and other hospital resources. Completes Release Of Information Requests After Hours. Enters and updates data in the On Call schedule accurately to promote quality patient care. Accesses the Electronic Medical Record to communicate patient appointments. Acts as the Resource Person on specified shift. Performs Daily Duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. While performing the duties of this Job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to reach. The employee is occasionally required to walk. Specific vision abilities required by this job include depth perception, near vision, and peripheral vision. The noise level in the work environment is usually quiet. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here