About Us:

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

***Remote position. Candidate must reside on the West Coast United States. Preferably San Francisco, Los Angeles, or Seattle***

Your Day to Day:

Role Purpose –

The Account Director is primarily responsible for an account portfolio to maximize and drive revenues and market share to IHG brands. Key to this role is creating, evolving and driving telephone/office based relationships and networks with the accounts in their portfolio and to assess and evolve strategies as necessary to increase conversion and revenues. This role also requires the building of a working culture to support the IHG Winning Ways of Doing the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.

Key Accountabilities –

• Manage and develop portfolio of accounts to maximize market share and revenues;
  • Assess accounts and their opportunities, as a result create account plans as per the IHG template and execute strategies and tactics to drive revenue and market share
  • Network within the accounts to find those key decision makers, their support staff and other relationship opportunities
  • Conduct or participate in client meetings
  • Handle and manage clients’ queries or issues
  • Gather information on current and prospective clients / contacts to generate incremental business
  • Conduct or participate in prospective clients’ interviews
  • Keep an accurate record of all sales calls made for future reference and control purposes in the sales system
• Ensure accurate Account Profiles and Strategic Account Planning are undertaken throughout the year
• Work with the appropriate Hotels to ensure clear communication of expectations and goals. For each account, as appropriate, develop a network of support at key hotels ensuring close working relationships with hotel management and sales staff
• Ensure accurate and timely updating of the provided Sales System
  • Ensure tracking of all relevant activities
  • Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
• Use both account interaction and publicly available tools to monitor competitors' activities, in line with IHG counsel, as it relates to both IHG and the portfolio of accounts and share relevant information with key stakeholders

Other duties and responsibilities:

• Negotiate and complete RFP’s and tenders
• Attends meetings as required
• Exercises flexibility to perform other duties as required
• Act as a resource for all on property hotel staff
• Provides feedback to management on changing market conditions, including trends in competition.
• Be proactive and responsible for the follow up on new sales leads
• Include hotel General Managers and sales staff where appropriate on sales calls

What We Need From You:

Education –
Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.

Critical Expertise & Experience –

• Demonstrated experience in working in global markets, deep understanding of managing across cultural teams and cultural client interactions
• Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Must be able to work effectively at board level in client companies, possess strong relationship management skills, and well-developed negotiating and persuading abilities
• Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills
• Demonstrated knowledge of competitors’ sales strategies, positions and initiatives
• Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. Experience with franchise organization or ownership constituencies is preferable. International experience or handling accounts with international scope is required
• Demonstrated computer skills in MS Word, Excel, and PowerPoint AND using sales-related software

What We Offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $110,000 to $140,000. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.