Who We Are:

1-800Accountant is defining a new accounting services model to help business owners navigate the new economy. We combine technology with a dedicated accountant to serve the needs of start-ups, entrepreneurs and small businesses by providing extraordinary service at an affordable price. Our team helps business owners focus on the passion they have for their business while helping them with their finances creating a collaborative effort to help their business thrive.

Responsibilities:

• Handling medium to heavy volumes of inbound calls from our clients
• Offer platform support and troubleshooting to our client portal*
• Assist accountants with organizing client’s information, scheduling meetings, and other client’s related tasks or support*
• Complete special projects or other responsibilities assigned by management
• Meet or exceed all productivity deadlines and goals to establish management expectations
• Creatively solve problem and streamline processes with team members to ensure customer success
• Collect and file client tax information with the IRS, State, and Local*

Training provided

Compensation 
This position is based out of our New York City office as a hybrid set up and will pay $19.23/hr.

Qualifications/Requirements:

• 2 Year associates degree or higher (required).
• 1-2 years’ experience working in a position requiring client engagement or providing customer service.
• Must be proficient in the use of business office applications including spreadsheets. (Tax preparation and bookkeeping software is a plus)
• Demonstrate strong verbal and written communication skills, and the ability to effectively. present information over the telephone as all clients will be virtual.
• Demonstrate proficiency in working with others one-on-one and within a group, and the ability to effectively transfer knowledge to others.

Why us:

• Work with the country’s largest virtual accounting firm
• Work with cutting edge technology
• Join an engaging community of like-minded individuals
• Growth opportunities

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.