Job Description

The Resident Assistant is responsible for working with tenants to provide an orderly and safe environment to live in. This includes general house maintenance, clean up, and transportation services as needed.

Responsibilities

• Assists tenants with day to day residence activities and requirements.
• Provides transportation to and from work as well as various stores for basic amenities.
• Enforces house rules and regulations. Ensures policies are being followed by tenants.
• Remains available to residents for daily basic needs and assistance.
• Assists in responding to complaints, reports, requests, and emergencies.
• Submits reports on infractions, violations, and safety issues.
• Informs residents about tenant house updates and schedules.
• Attends and participates in staff meetings and training sessions.
• Ensures cleaning is done in common areas.
• Conducts basic maintenance in and around the property as needed.
• This job has no supervisory responsibilities.
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum one (1) year directly related experience.
• Driver’s License and an acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy is required.
• Strong interpersonal and communication skills.
• Ability to get along with residents of various cultures and backgrounds.
• Proven organization and logistical skills.
• Ability to respond to and assess urgent situations.
• Must be able to pass all pre-employment requirements including drug screen and background check. 

Working Conditions and Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality - Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Responds to management direction and takes responsibility; Completes tasks on time; Commits to extra hours of work when necessary to reach goals;

Oral Communication - Speaks clearly and persuasively and listens for any clarification; Responds well to questions; Participates in meetings.

Quality - Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality; Applies feedback to improve performance.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.