Join our Outrageously Dependable team! We are hiring an energetic, reliable, results-driven individual to fill the role of Customer Sales Support Representative in Runnemede, NJ. The expected hours are Monday – Friday, 8 am – 4:30 pm.

About us

Boston Battery LLC is an independent franchisee of Interstate Batteries & 1-800 Radiator & AC. Our 3 companies include Boston Battery Wholesale, Boston Battery Franchise, and Boston Cooling Wholesale. We operate 9 locations throughout Massachusetts, Maine, Rhode Island, and New Jersey.

Founded in 2012, we aim to be an industry leader by being excellent at what we do, and continuously taking pride in our work. We are more than just selling auto part products. We embrace diversity and believe everyone has unique talents to contribute to the overall success of our business to help us maximize our potential.

We encourage applicants to learn more about us at www.bostonbattery.net

About the position

The Sales Support Representative will be responsible for operations in our small retail store by providing outrageous customer service to our customers, installing batteries, inventory management and back-office batching/reporting.

In addition, this position will also assist with our commercial customers and will be responsible for account acquisitions and maintenance, order fulfilment, & customer database management. The Sales Support Representative should expect to spend the majority of their time in the retail location, occasionally making deliveries, or a sales visit.

Job Responsibilities

• Coordinate sales fulfilment needs utilizing the B2B Order process document
• Assist sales teams w/problem solving, inventory sourcing, cross referencing, etc.
• Record all customer interactions in CRM / POS system
• Monthly review of customer report; call as directed by Commercial Sales Manager
• Assist sales team with various projects as requested by Management team
• Work with general manager on local marketing campaigns
• Engage customers walking through your door and create meaningful relationships with customers through prompt, friendly service
• Execute the entire sales process, start to finish
• Act as point of contact for addressing customer issues and ensure resolution that exceeds customer expectations
• Verify inventory process and procedures are being executed to Boston Battery standards
• Maintain store cleanliness, organization and compliance
• Perform occasional battery installation & delivery of batteries for customers, as needed
• File all paperwork in accordance with Boston Battery requirements
• Other assignments as requested

Requirements

• High school diploma or equivalent
• Previous experience in auto part/repair industry is a plus
• Outgoing, energetic personality to provide outrageous customer service
• Valid driver’s license and reliable transportation is required
• Ability to lift & move up to 50lbs
• Strong computer skills
• Ability to work on-site for the assigned shift

Why join us

• Medical & dental benefits – employer/employee cost shared
• Low-cost group benefits plans: vision, life, accident & critical insurance
• 401k retirement with company matching
• Employee Assistance Program (EAP)
• Company paid long-term disability insurance
• Paid Time Off & Holidays
• Bonus plan (paid quarterly)
• Career advancement with internal opportunities
• Fun, collaborative team environment
• Employee discounts on products
• Biweekly pay via direct deposit
• Uniforms provided for certain positions

Our Core Values set us apart from our competitors and are the foundation of how we operate. Our employees are expected to:

• Provide Outrageous Service
• Pay Attention to Detail
• Work as a Team
• Put Safety First
• Take Ownership
• Be the Expert

Boston Battery and affiliates is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.