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Talitrix, LLC is Hiring a Call Center Specialist Near Alpharetta, GA
SUMMARY: The Talitrix Call Center Specialist (CCS) is responsible for monitoring participants’ compliance via electronic monitoring (EM) devices and software. The CCS is responsible for providing immediate notification to jurisdictions and account managers when major violations occur. The CCS is technologically savvy, detailed oriented, and possesses excellent verbal and written skills. This is a vital role for our organization, as we are engaged in providing life-changing solutions to all involved.
SHIFT: Weekends (Friday-Tuesday 8:00am -5:00pm)
DUTIES AND RESPONSIBILITIES:
- Monitoring Alerts: Use the Talitrix App to monitor and close participant alerts in a timely manner. Engage participants and clients as appropriate to share information about daily activity. Follow established protocol for a given client and alert type
- Documenting Activity: Maintain meticulous records in the Talitrix app to ensure clear notation regarding the event, communications with participants and/or officials, and any other pertinent information that will capture all key information about a given event
- Communications: Timely and clear communication via voice, text and email following established protocols. This includes exchanges with participants, clients, and internal “customers”
- Cross Functional Collaboration: Work closely with other Operations teams to meet customer needs and seek continuous process improvement.
- Operations Support: assist with participant collections, creation of installation plans, and other key operations to meet the needs of clients and participants.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills/software: Salesforce, Five9, Microsoft Office Suite
- Strong keyboard skills, both PCs and mobile devices - 35 WPM
- Ability to troubleshoot and self-resolve basic PC issues
- Must reside within 75 miles of Alpharetta, Georgia 30005
- Able to maintain a high degree of confidentiality and respect for personal communications
- Bi-lingual Spanish speaking skills highly desirable
Job Summary
Full Time
$34k-44k (estimate)
03/09/2024
07/04/2024
The job skills required for Call Center Specialist include Call Center, Microsoft Office, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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