Builder Lead Converter

Director of Customer Success

Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated Director of Customer Success to oversee and address onboarding new clients and support ongoing technical needs. You will guide our clients as we set up our technical service after the point of sale, ensuring customer satisfaction.

Learn more about us at: https://www.builderleadconverter.com/

At Builder Lead Converter, we understand the challenges that builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting-edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.

As a Director of Customer Success, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product, and business knowledge to support our onboarding process and strengthen customer relationships through oversight of our support team.

Responsibilities:

• Lead onboarding calls by providing technical support for customers during post-sale fulfillment
• Oversee the support team to ensure efficient customer service
• Conduct monthly client meetings to review Key Performance Indicators (KPI) and confirm system functionality
• Address product-related queries promptly
• Train customers to effectively use our products
• Communicate customers feedback to developers to identify potential new features or products
• Report on product performance and propose solutions to reduce support costs
• Analyze customers needs and suggest upgrades or additional features
• Collaborate with the leadership team to win new business and increase sales
• Establish best practices through SOPs & Quality Assurance implementations
• Track clients monthly KPI scores to ensure continuous improvement

Qualifications:

• Proven work experience as a Technical Account Manager or similar role
• Solid technical background with hands-on experience in digital technologies, specifically High-level and WordPress
• Familiarity with software and front-end development
• Ability to understand customers needs and offer timely solutions
• Excellent verbal (English) and written communication skills
• Strong analytical and problem-solving skills

Additional Details:

• Location: Full-time position (40 hours/week) with a long-term US-based company.
• Off-shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment.
• Working Hours: 8 am - 5 pm CDT. Mon - Fri.
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance-based bonuses, and team building activities.

• Paid time off
• Floating holidays
• Profit sharing
• Flexible schedule
• Performance-based bonuses
• Team building activities.