Ramada Marco Polo Beach Resort is looking for experienced Reservation Agents.

We are looking for talented people, who will embrace our values and standards to ensure that every guest feels cared for, appreciated and respected. Our commitment to diversity, teamwork, and integrity is clearly expressed in the service we provide to our guests. Working at the Ramada Marco Polo Beach Resort will provide you with a rewarding and exciting experience.

The Reservation Agent is responsible forproviding a professional, yet personal and efficient reservation experience for each guest. Process all advance deposits, cancellation penalties according to The company standards, in addition, he / she is expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.

• Exemplifies commitment company mission of guest satisfaction

• Consistently offer professional, friendly and warm hospitality to all guests and employees.

• Manage all reservations in a timely and accurate manner.

• Answer all telephone calls promptly and efficiently; takes reservations; responds to guests’ requests; up sells when appropriate

• Superior phone etiquette, record keeping and follow-up skills.

• Maintain database of guest preferences, habits and special occasions.

• Liaison with key departments to ensure optimal performance.

• Complete projects in a timely manner as required by Director of Revenue & Reservations, Sales and Executive Team Members.

• Develop strong team spirit amongst co-workers and related departments.

• Be able to endure excessive typing.

• Be able to participate proficiently in functions outside one’s department when called upon.

• Maintain detailed knowledge of all aspects of the hotel, including rooms and hotel amenities

• Maintain knowledge of all Miami Beach events, especially as they would pertain to hotel guests

• Assists in analyzing consumer purchasing patterns including conversion rates, origination of inquiries, and purpose of hotel visit

Experience, Skills and Knowledge

• Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position

• Must possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills.

• Must be able to handle a multitude of tasks in an intense, ever-changing environment and prioritize job duties.

• Detailed oriented and analytical mindset an asset.

• Strong knowledge of hospitality standards

• Good computer skills in PMS, email, web browsing and scheduling software

• Good typing skills (45 wpm or better)

• Ability to focus on details

• Ability to work a flexible schedule including holidays and weekends

• Fluent in English and Spanish

• Past hospitality Reservations, Front Office or Sales experience is an asset.

· Must have the ability to communicate in English and Spanish.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have authorization to work legally in the United States?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person