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Banyan Medical Solutions is looking for professionals in the healthcare field who can create, build, and manage the end-to-end journey for customers with a high emphasis on customer satisfaction and retention.
Primary goals are to grow existing customer footprint, ensure customer is referenceable post implementation and to remain executive focal point for the customer supporting strategic goals, expansion, technology adoption and service needs. You will be responsible for executive sponsorship of all projects and are responsible for ensuring customers achieve positive clinical and financial outcomes post implementation.
Our customers should always be willing to recommend Banyan to their fellow colleagues. You promote the Banyan brand and ensure our customers are adopting Banyan as an integral part of their overall solution. You are proactive and you are a champion both internally and externally. You also understand how to manage expectations and scope. You will need to work closely with various stakeholders across the organization at all levels to effectively carry out responsibilities.
Regular reporting on progress to senior leadership. You will develop and maintain a detailed understanding of the business of assigned accounts including customers key initiatives and priorities. You will analyze accounts, create strategic customer roadmaps, educate customers on Banyan new product/services roadmap demonstrating how our solutions are a match to solving business needs and ultimately are responsible for managing the long-term success of the customer.
The ideal candidate must be energetic, have positive can-do attitude, organized, and possess excellent problem solving and communication skills. You enjoy problem solving, removing roadblocks, and proactively managing strategic customer accounts. You are a self-starter, have commanding executive presence, and can work independently with multiple customers.
Primary Responsibilities
VP, Client Experience:
Accountable for:
Client/Banyan Divisional Liaison
QUALIFICATIONS
Experience: VP, Client Experience
Education: Bachelor's degree in related field i.e. Business, Healthcare, Technology, Nursing Required, master's degree preferred.
Hours of work: Full-Time Exempt may include occasional evenings and weekends depending upon the clients need.
Travel Expectations: Ability and willingness to travel 30%-40%
Location: Work out of home office or at customer site
Full Time
$44k-58k (estimate)
04/30/2024
05/16/2024