Job Description

Join the Charles M. Moore Insurance Agency, a family-owned business with a rich history dating back to 1922. With a team of six dedicated family members of the original founder, we've built a legacy rooted in values of protection, trust, and unwavering commitment to our customers. Our agency is more than just a workplace; it's a community where employees thrive, connect, and contribute to a tradition of excellence in insurance services.

As an Insurance Account Executive at Charles M. Moore Insurance Agency, you'll play a vital role in continuing our legacy of protecting clients and providing peace of mind. If you're passionate about building meaningful client relationships, enjoy learning opportunities, and value the camaraderie of a close-knit team, this position is the perfect fit for you.

Benefits

Responsibilities

Sales and Prospecting:

• Prospect, identify, and develop new leads through various channels such as networking, referrals, and cold calling.
• Conduct sales presentations to potential clients, effectively communicating the features and benefits of insurance products.
• Follow up on leads and inquiries promptly to convert them into sales opportunities.
• Meet or exceed sales targets and revenue goals set by the agency.

Client Relationship Management:

• Build and maintain strong relationships with clients to understand their insurance needs and preferences.
• Conduct thorough client assessments to determine appropriate coverage options and customize insurance solutions accordingly.
• Provide ongoing support and assistance to clients, addressing any inquiries, claims, or policy changes in a timely and professional manner.
• Proactively review clients' policies to ensure they are adequately covered and recommend adjustments or additional products as needed.

Risk Assessment and Analysis:

• Assess clients' risk exposures and insurance needs by analyzing their personal or business assets, liabilities, and operations.
• Identify potential risks and recommend appropriate risk management strategies and insurance solutions to mitigate exposures.
• Stay informed about industry trends, market conditions, and regulatory changes that may impact clients' insurance needs.

Compliance and Ethics:

• Adhere to all relevant laws, regulations, and industry standards governing the insurance industry.
• Maintain high ethical standards in all interactions with clients, colleagues, and insurance carriers.
• Ensure compliance with agency policies and procedures regarding sales practices, documentation, and confidentiality.

Team Collaboration:

• Collaborate with colleagues, underwriters, and other stakeholders to provide comprehensive insurance solutions and support to clients.
• Share best practices, insights, and resources within the team to foster a culture of teamwork and continuous improvement.

Customer Service Excellence:

• Deliver exceptional customer service at all touchpoints, ensuring a positive experience for clients throughout their insurance journey.
• Handle client complaints or issues with empathy, professionalism, and a focus on resolution.

Requirements

Licensing: Possess or willing to obtain relevant insurance licenses in Kentucky.

Experience: Experience in insurance sales or a related field. Experience with both personal and commercial insurance products is advantageous.

Sales Skills: Proven track record of meeting or exceeding sales targets. Strong negotiation, persuasion, and closing skills are essential.

Customer Service: Excellent interpersonal and communication skills. Ability to build rapport with clients and provide exceptional customer service.

Networking Abilities: Demonstrated ability to prospect, generate leads, and cultivate relationships through networking, referrals, and cold calling.

Organizational Skills: Strong organizational and time management skills. Ability to manage a pipeline of clients, prioritize tasks, and meet deadlines.

Adaptability: Flexibility to adapt to changing market conditions, insurance products, and regulatory requirements.

Ethical Standards: Adherence to ethical standards and compliance with all industry regulations and guidelines.

Technology Proficiency: Comfortable using insurance industry software, CRM systems, and other technology tools to streamline processes and enhance productivity.

Education: Bachelor’s degree in business, finance, marketing, or a related field is preferred but not mandatory.