Our client company is one of the top home and internet providers in the New York and New Jersey Metropolitan area. They excel in delivering gigabit data, voice, and unified communication solutions to a vast spectrum of customers - ranging from residential dwellers to large corporate enterprises.

The Field Tech Supervisor will oversee a team of field technicians responsible for installing, maintaining, and troubleshooting our broadband services. The ideal candidate should have a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer service.

Responsibilities

• Supervise a team of field technicians, providing guidance, support, and training as needed.
• Ensure that all installations and maintenance work is completed accurately and in a timely manner.
• Coordinate with the operations team to schedule appointments and allocate resources effectively.
• Monitor team performance and implement strategies to improve efficiency and productivity.
• Ensure compliance with safety regulations and company policies.
• Serve as a point of contact for escalated customer inquiries and technical issues.
• Maintain accurate records of work performed and equipment inventory.
• Collaborate with other departments to identify and implement process improvements.

• High school diploma or equivalent; associate degree or technical certification preferred.
• 3 years of experience in telecommunications or a related field
• 1 years of experience in a supervisory role
• Very valuable experience:
• Experience with fixed wireless technology and installations is highly desirable!
• Knowledge of VoIP (Voice over Internet Protocol) systems and networking protocols
• Familiarity with tools and equipment used in wireless installations, such as antennas, radios, and cabling.
• Understanding of signal propagation and interference mitigation techniques in wireless networks
• Ability to troubleshoot connectivity issues and optimize network performance in a wireless environment.
• Strong technical skills, including knowledge of networking principles and equipment.
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks simultaneously.
• Valid driver's license and clean driving record

Physical and Sensory Requirements

• Ability to lift significant weights, with or without assistance.
• Proficient balance and coordination skills, necessary for ladder climbing and cable installations.
• Acute vision and color discrimination abilities for tasks like reading schematic diagrams.
• Apt hearing, speech, and dexterity for typical office tasks.
• Proficiency in handling tools and intricate electronic components.
• Endurance and agility to work in tight spaces and perform equipment installations.

Benefits

• Comprehensive Medical, Dental, Vision, and Prescription Plans.
• Flexible Spending Accounts.
• Short- and Long-Term Disability Coverage.
• Supplemental Life and AD&D coverage.
• 401(k) Retirement Savings provisions.
• An Employee Assistance Program.
• Generous Time Off and Holiday benefits.

Salary: $80,000-$110,000/yr.