6 Jobs
Interconvey Pact is Hiring a Customer Service Assistant Near Los Angeles, CA
Company Description
Our team at Interconvey Pact possesses extensive expertise in app development, backed by years of experience in the industry. We have a deep understanding of the latest technologies, trends, and best practices, ensuring that we deliver top-notch solutions tailored to your specific requirements.
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. As a vital part of our customer service department, you will be responsible for ensuring that our customers have a positive and seamless experience when interacting with our company. Your primary role will be to assist customers, answer their questions, resolve issues, and provide exceptional service.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.
- Issue Resolution: Effectively address customer concerns, complaints, and requests by providing accurate information and solutions.
- Product Knowledge: Develop a deep understanding of our products/services to assist customers effectively.
- Documentation: Maintain accurate and organized customer records, including contact information, interactions, and issues resolved.
- Communication: Keep customers informed about product updates, promotions, and company policies.
- Team Collaboration: Collaborate with other team members to ensure a consistent and positive customer experience.
- Administrative Tasks: Perform various administrative duties as needed to support the customer service department.
Qualifications
- High school diploma or equivalent; associate's degree or higher preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Empathy and patience when dealing with customers.
- Proficiency in using customer service software and computer systems.
- Ability to work in a fast-paced environment and handle high call/chat volumes.
- Attention to detail and accuracy in data entry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
$56k-72k (estimate)
09/15/2023
05/09/2024
The job skills required for Customer Service Assistant include Customer Service, Problem Solving, Communication Skills, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
Similar Jobs
Popular Articles
